GoTo Spoke

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of GoTo Spoke Release version: Xanadu

    The GoTo spoke allows ServiceNow customers to analyze usage data for GoTo software subscriptions, including GoToMeeting, GoToWebinar, and GoToConnect. This helps identify stale licenses, enabling users to reclaim them and achieve cost savings.

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    Key Features

    • Integration Hub Requirement: An Integration Hub subscription is necessary to utilize this spoke.
    • Spoke Version: The latest version is GoTo spoke v2.0.1, compatible with LogMeIn Admin Center v5.29.0 and potentially later versions.
    • Spoke Actions:
      • Connect Management: Look up users and retrieve activity summaries and details.
      • License Management: Manage and remove user licenses.
      • Meeting Management: Access historical and upcoming meeting reports.
      • User Management: Retrieve user lists and delete users as necessary.
      • Webinar Management: Get lists of webinars linked to the account.
    • Connection Management: Integration Hub uses aliases for easier connection and credential management across environments.

    Key Outcomes

    By utilizing the GoTo spoke, ServiceNow customers can effectively manage their GoTo software licenses, streamline user and meeting management, and enhance visibility into usage data, leading to improved operational efficiency and cost management.

    The GoTo spoke provides actions to view and analyze meaningful usage data for GoTo software subscriptions. Analyze usage for GoToMeeting, GoToWebinar, and GoToConnect to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings.

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    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GoTo spoke v2.0.1 is the latest version.

    Supported versions

    This spoke was built for LogMeIn Admin Center v5.29.0, but may be compatible with later versions.

    Spoke requirements

    GoTo admin account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The GoTo spoke provides actions to automate GoTo tasks when events occur in your ServiceNow instance. Available actions include:

    Category Action Description
    Connect Management Look up Connect Users Stream Retrieves a list of all users with a GoToConnect license within a GoTo account.
    Look Up User Activity Summary Stream Retrieves a summary of all user activities, including information about the set of users and their associated metrics.
    Look Up User Activity Details Stream Retrieves the activity records of the specific user.
    License Management Look Up Licenses Retrieves a list of all product licenses within a GoTo account.
    Remove User License Removes a user from a specified product license.
    Meeting Management Get Historical Meeting Report Reports the meeting history of all organizers within a GoTo account during a given date range.
    Get Upcoming Meeting Report Reports meetings that are scheduled for all organizers within a GoTo account during a given date range.
    User Management Delete User Deletes a user from a GoTo account.
    Look up Authenticated User Retrieves details of the authenticated user, including information about the accounts the user holds.
    Look up Users Retrieves a list of all users within a GoTo account.
    Webinar Management Get Webinars Retrieves a list of all webinars for a GoTo account.
    Note:
    This spoke has a Look up User action and Software Asset Management related actions only.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up the GoTo spoke.