Blue Prism Spoke

  • Release version: Xanadu
  • Updated April 29, 2025
  • 2 minutes to read
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    Summary of Blue Prism Spoke

    The Blue Prism spoke enables ServiceNow customers to manage jobs and processes within their Blue Prism environment directly from the ServiceNow instance. This integration streamlines automation management by allowing execution and monitoring of Blue Prism tasks triggered by ServiceNow events.

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    Key Features

    • Job Management Actions: Retrieve job status, list job outputs, and start jobs in Blue Prism with specified inputs.
    • Process Management Actions: Retrieve process parameters and list available processes in the Blue Prism environment.
    • Utilities: Generate formatted collection inputs required for starting jobs.
    • Compatibility: Built for Blue Prism Process Dispatch Framework version 2.6, with possible compatibility on later versions.
    • Integration Hub Requirement: Requires an active Integration Hub subscription to operate.

    Installation and Setup Requirements

    • Ensure dependent plugins are installed, including Integration Hub Runtime, Workflow Studio Dynamic Outputs, Complex Object, Flow Designer Dynamic Inputs, and Integration Hub Action Steps for SOAP and XML Parser.
    • Some plugins require appropriate licensing beyond the spoke implementation; consult your account manager for licensing details.
    • A Blue Prism account is necessary to use this spoke.
    • A MID Server must be set up and configured to use SOAP protocol to enable the spoke's actions in your ServiceNow instance.

    Practical Benefits

    With this spoke, ServiceNow customers can automate and monitor Blue Prism processes seamlessly within their existing workflows. This reduces manual intervention, improves process visibility, and enhances automation governance by leveraging ServiceNow’s orchestration capabilities integrated with Blue Prism’s automation platform.

    Manage jobs and processes in Blue Prism environment from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Blue Prism spoke v1.0.2 is the latest version.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Workflow Studio - Dynamic Outputs (com.glide.hub.dynamic_outputs)
    • Complex Object (com.glide.cobject)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow Integration Hub Action Step - SOAP (com.glide.hub.action_step.soap)
    • ServiceNow Integration Hub Action Step - XML Parser (com.glide.hub.action_step.xmlparser)
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Supported versions

    This spoke was built for Blue Prism Process Dispatch Framework version 2.6, but may be compatible with later versions.

    Spoke Requirements

    Blue Prism account.

    Spoke flows and subflows

    This spoke has no flows and subflows.

    Spoke actions

    The Blue Prism spoke provides actions to automate Blue Prism tasks when events occur in ServiceNow. Available actions include:

    Table 1. Spoke actions
    Category Action Description
    Job Management Get Job Status Retrieves the status of the specified job.
    List Job Outputs Retrieves the list of outputs of a job associated with the specified session ID.
    Start Job Executes a job with the specified inputs on the Blue Prism environment.
    Process Management Get Process Parameters Retrieves the list of parameters for the specified process on the Blue Prism environment.
    List Processes Retrieves the list of processes on the Blue Prism environment.
    Utilities Generate Collection Inputs Creates a formatted string of the collection type. This formatted string is used as input for the Start Job action.

    For information about setting up the spoke, see Set up the Blue Prism spoke.

    MID Server requirements

    To use these actions, your instance must have a MID Server set up and configured to use SOAP. For more information about running actions on the MID Server, see Integration steps. For more information about the MID Server, see MID Server.

    To set up the MID Server for this spoke, see Set up MID Server for a spoke.