Dun and Bradstreet DirectPlus Spoke
Summarize
Summary of Dun and Bradstreet DirectPlus Spoke
The Dun and Bradstreet DirectPlus Spoke enables ServiceNow customers to manage comprehensive business data and analytics from their Dun and Bradstreet (D&B) account directly within their ServiceNow instance. This integration facilitates automation of key D&B tasks such as company lookups, report retrievals, and identity resolution to support supplier verification and risk assessment workflows.
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To use this spoke, customers must have an Integration Hub subscription and a valid Dun and Bradstreet Direct+ account. The spoke is designed primarily for Dun and Bradstreet DirectPlus v1 but may be compatible with later versions.
Key Features
- Sample Flows: Pre-built flows demonstrate how to automate D&B DirectPlus tasks, such as the "Look up Companies" flow which verifies supplier information and business standing before adding them to downstream systems. These flows can be customized by copying them into a new application scope.
- Spoke Actions: The spoke provides various actions categorized by data management and analytics needs:
- Data Block Management: Retrieve data blocks by D-U-N-S number.
- Profile Management: Access detailed industry profiles, including financials and forecasts.
- Report Management: Obtain business information and comprehensive reports to evaluate company risk and stability (note PDF reports have limited market availability; HTML format is recommended for global coverage).
- Search Management: Perform company typeahead searches returning top matches, and cleanse/match identity resolution using Dun & Bradstreet algorithms with limits on result counts depending on search type.
- Spoke Module: Adds a "Companies" module to list all available company records retrieved via the spoke.
- Dependencies: Installation requires certain plugins such as IntegrationHub Action Step - REST, Flow Designer Dynamic Inputs, IntegrationHub Runtime, Complex Object, Workflow Studio Dynamic Outputs, and IntegrationHub Action Template - Data Stream. Some of these may need additional licensing outside of the spoke context.
Key Outcomes
- Streamline supplier verification and risk assessment by automating access to trusted D&B business data within ServiceNow.
- Enhance decision-making with detailed company reports and industry profiles to assess financial health and business viability.
- Improve data quality and accuracy through identity resolution and match cleansing actions.
- Accelerate workflows by leveraging sample flows and customizable automation patterns tailored to business needs.
Manage comprehensive business data and analytics tasks in your Dun and Bradstreet account from your ServiceNow instance.
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Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Integration Hub subscription
This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.
Spoke version
Dun and Bradstreet DirectPlus spoke v1.0.0 is the latest version.
Supported versions
This spoke was built for Dun and Bradstreet DirectPlus v1, but may be compatible with later versions.
Spoke requirements
Dun and Bradstreet Direct+ account
Spoke dependencies
- ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
- ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
- ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
- Complex Object (com.glide.cobject)
- ServiceNow Workflow Studio - Dynamic Outputs (com.glide.hub.dynamic_outputs)
- ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
Spoke flows
The Dun and Bradstreet DirectPlus spoke provides sample flows to demonstrate automating the Dun and Bradstreet DirectPlus tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:
| Flow | Description |
|---|---|
| Look up Companies | Retrieves the supplier information and verifies if the supplier is in good business standing before creating a new supplier in the downstream system. |
Spoke actions
The Dun and Bradstreet DirectPlus spoke provides actions to automate data and analytics tasks tasks when events occurs in your ServiceNow instance. Available actions include:
| Category | Action | Description |
|---|---|---|
| Data Block Management | Look up Data Blocks by Duns Number | Retrieves information about the specified data block for the specified D-U-N-S (Data Universal Numbering System) number. |
| Profile Management | Look up Industry Detailed Profile | Retrieves detailed information about the requested industry, including industry indicators, challenges, financials, and industry forecast. |
| Report Management | Look up Company Report | Retrieves the Dun and Bradstreet(D&B)'s Business Information Report and Comprehensive Report that can be used for determining a company's profitability, stability, viability, and payment performance to evaluate the risk
for both new or existing business relationships. Note: PDF reports are not available for all markets, including Canada. For better global coverage, use the HTML format of the report. |
| Search Management | Look up Company Typeahead Search | Retrieves the company records based on search term and other additional attributes of the company. Note: This action returns the top 25 matched results. |
| Look up Identity Resolution Cleanse Match | Retrieves the best matches for provided search parameters using Dun & Bradstreet proprietary algorithms. Note: For Multi-Process, this action returns only one result. For a nationwide search in US, this action returns a
maximum 100 results. In all other scenarios, this action returns the top 25 matched results. |
Spoke module
| Module | Description |
|---|---|
| Companies | Lists all the available companies records. |