Viewing your SaaS and SSO subscriptions

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Viewing your SaaS and SSO subscriptions

    This topic explains how ServiceNow customers can view all subscriptions related to their SaaS and Single Sign-On (SSO) applications using the Software Asset Management Core UI. It provides guidance on accessing detailed subscription lists, including relevant subscription attributes, to help manage and monitor software and SSO usage.

    Show full answer Show less

    Key Features

    • Accessing Subscriptions: Navigate to All > SaaS License > All User Subscriptions in the Software Asset Management Core UI to see a comprehensive list of SaaS and SSO subscriptions.
    • Subscription Details: The list includes columns such as:
      • Display name: Software publisher and product name.
      • User principal name: Email address of the subscribed user.
      • Software Model: The specific software model related to the subscription.
      • Subscription profile: Direct integration profile, if applicable (empty for SSO subscriptions).
      • Subscription type: Classification as either software subscription or SSO subscription.
    • Subscription Assigned Date: Optionally add the "Subscription assigned" column to track when a user was granted access. For SSO subscriptions, this is empty if access is gained through group membership.
    • Application-Level View: View all subscriptions related to a specific application through the Software Subscriptions related list on the software model record.
    • SSO Subscription Information: View details about SSO applications, users, and groups linked to your SSO integrations to better manage identity and access.

    Additional Resources and Related Tasks

    ServiceNow also provides related concepts and tasks such as:

    • SaaS Overview dashboard and playbook for integrations.
    • Guidance on integrating SaaS applications and SSO providers.
    • Managing SaaS license connections and reclaiming user subscriptions.
    • Tasks including requesting SaaS license management, creating child aliases for multiple integration profiles, reviewing reclamation rules, and disconnecting SSO apps.

    View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.

    Important:
    You can view your SaaS and SSO subscriptions in both the Software Asset Management Core UI and the Software Asset Workspace. This topic provides details on viewing your subscriptions in the Software Asset Management Core UI application. For more information on viewing your subscriptions in the Software Asset Workspace, see SaaS overview dashboard in workspace.

    To view subscriptions for all SaaS and SSO applications, navigate to All > SaaS License > All User Subscriptions.

    Table 1. Software Subscriptions list
    Column Description
    Display name The software publisher and product for the subscription.
    User principle name The user's email address for the subscription.
    Software Model The software model for the subscription.
    Subscription profile The direct integration profile for the subscription. This field is empty if the subscription is from an SSO integration.
    Subscription type Classifies the subscription as a software subscription or an SSO subscription.
    Note:
    You can add the Subscription assigned column to view the date a user was given access to an app. For SSO subscriptions, this field is empty if the user has access to the app through a group membership.

    You can also view all subscriptions for an application in the Software Subscriptions related list on the software model.