Cloud Cost Management roles

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Cloud Cost Management roles

    Cloud Cost Management roles in ServiceNow are assigned to user groups and individual users based on their activities and responsibilities within the Cloud Cost Management and Cloud Insights Billing applications. These roles control access and permissions related to financial management, service account ownership, data viewing, job and policy definitions, and integration configurations.

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    Primary Roles

    • Cloud Insights Admin [snclincore.insightsadmin]: Assigned to financial owners; allows assignment of service accounts and related configuration items (CIs) to insightsowner users, defines business hours and Unassigned resources policies, manages budget plans and spend optimization reports, and performs recommended cloud cost management actions. It contains several roles including insightsowner, spendadmin, cloudintegrationsadmin, and budgetviewer.
    • Cloud Insights Owner [snclincore.insightsowner]: Enables defining jobs and policies, and viewing data for assigned service accounts. This role only applies within the Cloud Cost Management application and is contained within the insightsadmin role.
    • Cloud Insights User [snclincore.insightsuser]: Allows users to view the Cloud Cost Management Workspace home page. This role is limited to the Cloud Cost Management application.

    Secondary Roles

    These roles support integrations and are included within the insightsadmin role, enabling backend flows and dashboard management:

    • Cloud Spend Admin [sncldspendcore.spendadmin]: Allows editing of Cloud Billing dashboards.
    • Cloud Integrations Admin [sncldintgcore.cloudintegrationsadmin]: Configures Billing Download jobs and Price Sheet Download jobs, critical for managing cloud billing data ingestion.
    • API Integrator [sncldintgcore.apiintegrator]: Used by the MID Server to access REST endpoints for Cloud Integrations, including AWS and Azure applications.
    • Cloud Budget Viewer [snclincore.budgetviewer]: Provides read-only access to Budget Forecast reports and policies within Cloud Cost Management.
    • PA Admin [paadmin]: Related to Performance Analytics roles, supporting analytics capabilities.
    • Clotho Put [clothorestput]: Used by the MID Server to send billing data to the instance and store it in MetricBase / Clotho.

    Practical Use for ServiceNow Customers

    By assigning these roles appropriately, customers can:

    • Ensure financial accountability and control through ownership and policy management.
    • Define and manage jobs and policies related to cloud cost and billing data.
    • Access and analyze cloud cost data via dashboards and reports.
    • Integrate cloud billing data efficiently through configured MID Server roles and API access.

    Proper role assignment facilitates secure, scalable, and organized cloud cost management aligned with organizational responsibilities.

    You assign Cloud Cost Management roles to user groups and to individual users based on user activities and responsibilities.

    Important:
    This information applies to both the Cloud Cost Management and Cloud Insights Billing apps. All references to Cloud Cost Management also apply to Cloud Insights Billing.

    Role relationships in Cloud Cost Management

    Role relationships in Cloud Cost Management

    Primary Roles

    Role title [name] Permissions Contains roles

    Cloud Insights Admin [sn_clin_core.insights_admin]

    		 The role is in the Cloud Cost Management Core plugin. You typically assign the role to the person who is financially responsible.
    • Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role.
    • Define Business hours and Unassigned resources policies.
    • Define and view Budget plans.
    • View spend optimization reports.
    • Add report extensions.
    • Perform the actions that Cloud Cost Management recommends.
    • insights_owner
    • spend_admin
    • cloud_integrations_admin
    • budget_viewer
    • [pa_admin]
    • [schedule_admin]
    • [itil]

    Cloud Insights Owner [sn_clin_core.insights_owner]

    The role is in the Cloud Cost Management Core plugin. The role spans only the Cloud Cost Management application.

    • Define jobs and policies.
    • View data for owned service accounts.

    For more information, see Assign service accounts to an insights_owner.

    insights_user

    Cloud Insights User

    [sn_clin_core.insights_user]

    The role is in the Cloud Cost Management Core plugin. The role spans only the Cloud Cost Management application.

    View the Cloud Cost Management Workspace home page.

    — none —

    Secondary roles

    The roles in this section are contained in the insights_admin role. These roles enable integration with platform (Performance Analytics, MetricBase/Clotho) to execute Cloud Cost Management flows.

    Role title [name] Permissions Contains roles
    Cloud Spend Admin

    [sn_cld_spend_core.spend_admin]

    		 The role is in the Cloud Spend Reports Core plugin.

    Edit the Cloud Billing dashboards.
    • cloud_integrations_admin
    • [sn_capi.cloud_developer]
    Cloud Integrations Admin

    [sn_cld_intg_core.cloud_integrations_admin]

    		 The role is in the Cloud Integrations Core plugin.

    Configure Billing Download jobs and Price Sheet Download jobs.
    • [api_integrator]
    • [discovery_admin]
    • [flow_operator]
    API Integrator

    [sn_cld_intg_core.api_integrator]

    		 The role is in the Cloud Integrations Core plugin.

    Used by the MID Server to access REST endpoints that are related to the Cloud Integrations, Cloud Integrations AWS applications, and Cloud Integrations Azure applications.

    		 [clotho_rest_put]
    Cloud Budget Viewer [sn_clin_core.budget_viewer]

    The role is in the Cloud Cost Management Core plugin. The role spans only the Cloud Cost Management application.

    View Budget Forecast reports and policies.

    		 — none —
    PA Admin

    [pa_admin]

    		 See Performance Analytics roles. — none —
    Clotho Put

    [clotho_rest_put]

    Role that is used by the MID Server to send the billing data to the instance and store the data in MetricBase / Clotho.

    		 — none —