Cloud Cost Management overview
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Summary of Cloud Cost Management overview
The Cloud Cost Management overview provides a modernized, user-friendly interface designed to simplify and enhance how you monitor and manage your cloud spending within ServiceNow. It offers insights into your cloud resource expenses over the last 30 days, enabling you to analyze cost trends, budget adherence, and potential savings with reduced complexity.
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Note: Users with the insightsowner role will only see accounts assigned to them in filters and data.
Key Features
- Spend Analysis: View actual and forecasted cloud spend, compare current spending to previous months, and break down costs by provider, service category, service account, cloud service, or purchase option. You can adjust the time range (3, 6, 9, or 12 months) and toggle visibility of future costs.
- Budget Tracking: Monitor total budgets tied to your service accounts or cloud assets, see forecasted variance against budgets, and track spending within budget start and end dates.
- Top Spend Trends: Analyze spending trends grouped by service category, cloud service, cost center, business service, or provider to identify major cost drivers.
- Savings Insights: Understand both actual and potential savings by provider, service category, and environment (requires tag categories like Production/Non Production). Potential savings reflect unacted recommendations, while actual savings show realized optimizations.
- Alerts: Receive alerts related to billing download failures, price sheet download issues, failed scheduled jobs, and the status of recommendations (declined or failed) within the last week.
- Recommendations: Access actionable recommendations across several categories:
- Business Hour: Identify resources running outside business hours to reduce unnecessary costs.
- Reservation/Saving Plans: Discover opportunities to save with reservation or saving plans, with options to accept or decline.
- Rightsizing: Detect over-provisioned or underutilized resources to optimize resource allocation and costs, with scheduling and notification options.
- Unused Resources: Find unused machines that can be powered off or terminated, helping eliminate waste.
Practical Benefits for ServiceNow Customers
- Gain a clear, consolidated view of cloud expenses and budget status to improve financial control.
- Identify cost-saving opportunities through detailed recommendations and actionable insights.
- Track spending trends and allocation across different cloud providers and services to optimize resource usage.
- Receive timely alerts to quickly address billing or job failures impacting cost data accuracy.
- Customize views and analytics based on your roles and assigned accounts, ensuring relevant data visibility.
Enhance your experience by using the modernized and user-friendly Cloud Cost Management overview. This simplified overview page helps you use the Cloud Cost Management application more effectively by reducing complexity.
Important:
If you have the insights_owner role, only the accounts that are assigned to you appear in the filters and data.
Use the Cloud Cost Management overview to,
- Understand how you currently spend on cloud resources or service accounts for the last 30 days.
- Gain insights into key metrics such as the total budget and potential savings for your cloud resources.
- Analyze your spend breakdown and group your results by provider, service category, service account, cloud service, or purchase option. You can also sort your results by months past such as 3, 6, 9, or 12 months, actual cost or
amortized cost, and by hiding or showing the future cost.Note:You can view the forecast grouped only by provider or service account.
- View cloud spending analytics based on provider, service category, and cloud service.
- Get information about the top spend trends that are grouped by service category, cloud service, cost center, business service, and provider.
- Understand your savings breakdown by viewing your potential and actual saving.
- Get actionable insights into your cloud resources through alerts and recommendations.
| Report | Description |
|---|---|
| Total spend this month | Actual spend on your service accounts or cloud resources for the last 30 days. The Forecasted spend this month amount displays the total future spends for all your cloud assets. The Compared to last month percentage amount shows the spend difference of the current month and last month. |
| Total budget | Total budget of your service accounts or cloud assets where the current date falls between the start date and end date of the budget. For a budget owner, the budget for only the created policies is displayed. The
Forecasted variance amount shows the budget amount based on the spend on your cloud resources, which is |
| Total potential saving | Total saving for your cloud assets based on all the recommendations that you haven't acted on. |
| Monthly spend breakdown | Monthly spend breakdown grouped by provider, service category, service account, cloud service, or purchase option. The results can be sorted by time range and cost type. Use the Show forecast toggle
switch for hiding or showing the future cost. Selecting a monthly spend breakdown bar navigates you to the Spend analytics page. For more information, see Spend analytics. |
| Report | Description |
|---|---|
| Top spend trend | Spend trend or actual cost grouped by service category, cloud service, cost center, business service, and provider. |
| Report | Description |
|---|---|
| Actual vs potential savings grouped by provider, service category, and environment | Actual vs potential savings grouped by provider, service category, and environment. Note: To view the Actual vs potential savings grouped by environment chart, you must create tag categories as Production and Non Production. For
more information about creating a tag category, see Create and update a tag category. Potential saving indicates the total spend on your cloud resources that could be optimized by the recommendations. Actual saving indicates the total savings achieved by following the recommendations to optimize your cloud resources. |
| Alert | Description |
|---|---|
| Last <provider> billing download job failed | The billing download job that downloads organizes, and stores billing data for your payer account has failed. |
| Last <provider> price sheet download job failed | The price sheet download job that download and stores price sheet data for your cloud provider has failed. |
| Scheduled jobs failed | One or more scheduled jobs, which automate processes for cloud providers have failed. |
| <Number> declined recommendations | Number of recommendations that you’ve declined, which indicates potential savings. |
| <Number> failed recommendations | Number of recommendations that have failed, which indicates potential savings for your cloud resources. |
| Recommendation | Description |
|---|---|
| All | Displays all the recommendations that Cloud Cost Management provides for your cloud assets. |
| Business hour | The Business hour recommendation helps you identify resources that are running when they should be powered off. |
| Reservation/Saving plans | The reservation and saving recommendation helps you identify resources that would save you money with reservation plans or saving plans. You can accept or decline the reservation and saving recommendation. |
| Rightsizing | The Rightsizing recommendation helps you identify the users, user groups, or locations that are wasting money by running over-provisioned or underused resources. You can schedule the rightsizing processes and specify the amount of potential rightsizing savings that triggers notifications. |
| Unused | The Unused recommendation helps you identify the unused resources. You can schedule unused machines to be powered off or terminated. |