Managing inventory by putting away assets in the stockroom drop-off location

  • Release version: Xanadu
  • Updated June 18, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Managing Inventory by Putting Away Assets in the Stockroom Drop-off Location

    The Asset put away feature in Hardware Asset Management version 13.0.0 and onwards allows for efficient tracking of asset movement from the receiving bay to designated areas in the stockroom. This feature is crucial for maintaining organized inventory and ensuring accurate asset management.

    Show full answer Show less

    Key Features

    • The Asset put away task is automatically generated when a hardware asset is created without aisle-space information.
    • Users can manually create Asset put away tasks for in-stock assets.
    • Asset put away tasks are generated when the Stockroom field is updated in the Hardware Asset Details form.
    • Only stockrooms enabled for warehouse tasks can utilize the Asset put away feature.
    • Inventory users can create, view, and update Asset put away tasks within the Hardware Asset Workspace.
    • The ServiceNow Agent application allows users to scan assets and put them away in the scanned drop-off location.

    Key Outcomes

    Utilizing the Asset put away feature helps streamline inventory management by confirming the proper storage of assets in the stockroom. This process enhances accuracy in asset tracking and enables users to efficiently manage their inventory, ultimately leading to better organizational control and reduced asset misplacement.

    Use the Asset put away feature to track asset movement efficiently in the inventory.

    Important:
    The Asset put away feature is available with Hardware Asset Management version 13.0.0 onwards.
    The Asset put away task enables you to track asset movement from the receiving bay of the inventory to the designated space within the stockroom. The Asset put away task confirms that when an asset is received in the inventory, you have filled the aisle-space information for it. An Asset put away task is automatically created in the Hardware Asset Workspace when the following required business rules are met:
    • When a hardware asset is created in the Hardware Asset Workspace and the Aisle-space field value isn’t available, an Asset put away task is created. Open the Asset put away task and updated the Drop off location field value, to move the asset to designated aisle-space in the stockroom.
      Note:
      You can create an Asset put away task manually for the in stock assets in the inventory. For more information about manually creating an Asset put away task in the Hardware Asset Workspace, see Create an Asset put away task.
    • When the Stockroom field is updated for a hardware asset in the Hardware Asset Details form, an Asset put away task is created. Open the Asset put away task and update the Drop off location field value, to move the asset to the designated aisle-space in the stockroom.
    Note:
    You can create the Asset put away task for a stockroom only if the stockroom is enabled to perform warehouse tasks. For more information about enabling the feature, see Enable the asset put away task for your stockroom.
    In the Hardware Asset Workspace, the inventory users can perform the following actions:

    Using the ServiceNow Agent application, you can scan the in stock assets in the inventory and put away them in the scanned drop-off location. After the asset is placed in the drop-off location within the stockroom, you can close the Asset put away task. For more information on the mobile experience for Asset put away task, see Manage asset put away using the ServiceNow Agent application.