Microsoft dashboards in Software Asset Management classic

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Microsoft dashboards in Software Asset Management classic

    The Microsoft dashboards in the Software Asset Management (SAM) classic application enable ServiceNow customers to monitor installations, costs, and compliance of Microsoft software such as SQL Server and Microsoft 365 subscriptions. These dashboards provide detailed insights into software usage, licensing status, and potential cost optimizations.

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    Important: The Microsoft publisher pack (com.snc.samp.microsoft) plugin must be installed to access these dashboards, which update automatically with new reconciliation results. Charts can be saved as PNG or JPG files for reporting purposes.

    Microsoft Software Publisher Analytics Dashboard

    Accessible via Software Asset > Publisher Overview, this dashboard offers a variety of reports and metrics focused on Microsoft products:

    • Products out of Compliance: Counts products with at least one software model not compliant. Allows drill-down to License Workbench for details.
    • True-up Cost: Estimates cost required to achieve compliance based on entitlement prices.
    • Over-Licensed Amount: Shows cost of unused licenses owned.
    • Reclamations Requiring Attention: Lists reclamation candidates needing review.
    • Potential Savings: Projects cost savings if reclamation candidates are reclaimed.
    • Actual Savings: Tracks savings from reclamations closed year-to-date.
    • Products by True-up Cost and Potential Savings: Highlights products with highest true-up costs and potential savings.
    • Microsoft Software Lifecycle Report: Displays counts of products by lifecycle phases such as End of Life or End of Support.
    • Microsoft Products Across Hybrid Environments: Shows distribution of products across on-premises and cloud environments.
    • License Types on Microsoft Azure and AWS: Details license types used on these cloud platforms.
    • SQL Server Install Breakdown: Counts total SQL Server software installations.
    • SQL Server Active Right Breakdown: Shows number of active entitlements per SQL Server.

    Office 365 & Adobe Cloud Dashboard

    This dashboard focuses exclusively on Microsoft 365 subscription software products and requires Microsoft Office 365 integration to view compliance data. Key reports include:

    • Number of Assigned Subscriptions: Total active user subscriptions aggregated.
    • Percentage of Unused Subscriptions: Ratio of available rights versus owned rights.
    • Total Number of Purchased Subscriptions: Total subscription rights owned.
    • Current Subscription Spend: Aggregated cost of subscription rights.
    • Software Models Out of Compliance: Counts non-compliant software models with drill-down to License Workbench.
    • True-up Cost: Sum of true-up costs for software models.
    • Subscriptions Consumption Trend: Tracks trends in assigned, active, and available subscriptions over time.
    • Assigned Subscription Breakdown: Distribution of assigned subscriptions by software model.
    • Available Subscription Breakdown: Breakdown of active rights by software model.
    • Subscription Spend Breakdown: Cost distribution by product, version, and edition.

    Practical Benefits for ServiceNow Customers

    • Gain comprehensive visibility into Microsoft software usage, licensing compliance, and associated costs across on-premises and cloud environments.
    • Identify compliance gaps, over-licensing, and reclamation opportunities to optimize license usage and reduce software spend.
    • Track lifecycle status and deployment environments to support strategic planning and risk mitigation for Microsoft assets.
    • Leverage subscription insights specific to Microsoft 365 to manage subscription allocations, monitor spend, and forecast future needs.

    View installations, cost, and compliance for Microsoft software such as SQL Server in the Software Asset Management classic application. View subscription use, cost, and compliance for Microsoft 365.

    Note:
    The add-on Microsoft publisher pack (com.snc.samp.microsoft) plugin must be installed to view the dashboards.

    Dashboards are updated whenever a new reconciliation result is available. You can save charts in PNG or JPG format.

    Software Publisher Analytics dashboard for Microsoft

    Access the Software Publisher Analytics dashboard for Microsoft by navigating to Software Asset > Publisher Overview.

    Software Publisher Analytics dashboard for Microsoft.
    Table 1. Microsoft tab
    Report Source list Description
    Products out of Compliance Product Results Number of products that have at least one software model out of compliance.

    Select the report to view the results in the License Workbench.
    True-up Cost Product Results Cost to be compliant based on the average prices for entitlements for the rights.
    Over-Licensed Amount Product Results Cost of licenses owned but not being used.
    Reclamations Requiring Attention Reclamation Candidates State is Attention Required.
    Potential Savings Reclamation Candidates Cost saved if removal candidates are reclaimed.
    Actual Savings Year-to-date Reclamation Candidates Closed this Year and the State is set to Closed Complete.
    Products by True-up Cost Product Results Greatest true-up costs by product.
    Products by Potential Savings Reclamation Candidates Greatest potential savings by product.
    Microsoft Software Lifecycle Report Software Lifecycle Report Number of products in each software lifecycle phase, including End of Extended Support, End of Life, and End of Support.
    Microsoft Products Across Hybrid Environments Software Installations Distribution of Microsoft products across on-premise and cloud environments.
    License Types on Microsoft Azure Software Installations License types used on Microsoft Azure.
    License Types on AWS Software Installations License types used on AWS.
    SQL Server Install Breakdown Software Installations Total software installations per SQL Server.
    SQL Server Active Right Breakdown Software Entitlements Number of total active rights per SQL Server.

    Office 365 & Adobe Cloud dashboard

    Only Microsoft 365 software products that are recognized as subscription software are shown. Microsoft Office 365 integration must be set up to view compliance information.

    Office 365 & Adobe Cloud dashboard.
    Report Source list Description
    Number of Assigned Subscriptions Software Subscriptions Aggregate sum of the number of subscriptions that are used (for example, user accounts active).
    Percentage of Unused Subscriptions Software Subscriptions Ratio of rights available to rights owned.
    Total Number of Purchased Subscriptions License Metric Results Total number of rights owned.
    Current Subscription Spend License Metric Results Aggregate sum of the total cost for subscription rights.
    Software Models Out of Compliance Software Model Results Number of software models out of compliance.

    Select the report view the results in the License Workbench.
    True-up cost Software Model Results Sum of true-up costs on the latest software model results.
    Subscriptions Consumption Trend Software Subscriptions

    License Metric Results

    		 Trend assigned, active, and available subscriptions.
    Assigned Subscription Breakdown Software Subscriptions Breakdown of assigned subscriptions by software model.
    Available Subscription Breakdown License Metric Results Breakdown of total active rights by software model.
    Subscription Spend Breakdown License Metric Results Breakdown of subscription total cost by product/version/edition (software model).