Licensing framework for Hardware Asset Management solutions
Summarize
Summary of Licensing framework for Hardware Asset Management solutions
The Hardware Asset Management (HAM) licensing framework enables ServiceNow customers to manage subscription units for multiple HAM solutions efficiently. It ensures that when more than one HAM solution is activated on a ServiceNow instance, licensable resource categories are licensed under only one solution based on defined priorities.
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This framework supports solutions such as Hardware Asset Management integration with Zero Touch Mobility and Hardware Asset Management integration with Telecommunications Network Inventory, each providing specific resource categories for licensing.
Key Features
- Resource Categories: Each HAM solution supports distinct categories of hardware assets, such as Mobile Devices, Servers, Network Gear, End User Computers, Printers, Monitors, Storage, and Telecom Network Inventory.
- Subscription Unit Ratio: Licensing is based on subscription unit ratios assigned to each resource category, allowing customers to opt in and pay only for the categories they use.
- License Prioritization: Available from HAM version 10.1.0 onwards, this feature assigns licensing of resource categories to one application based on a priority order determined by licensing cost:
- Hardware Asset Management integration with Zero Touch Mobility (highest priority)
- Hardware Asset Management integration with Telecommunications Network Inventory
- Hardware Asset Management (lowest priority)
- Licensing Model: Specific resource categories are licensed under particular HAM solutions. For example, Mobile Devices are licensed under Zero Touch Mobility integration, while End User Computers are licensed under the core Hardware Asset Management solution.
- License Reporting: Customers can review subscription details and consumption via the ITAM License Report, facilitating transparent license management.
Key Outcomes
- Optimized license usage by preventing duplicate licensing of the same resource category across multiple HAM solutions.
- Flexible subscription management by allowing customers to select and pay for only the resource categories they actively use.
- Clear understanding of licensing responsibilities for each hardware category, helping reduce costs and improve compliance.
- Improved visibility into licensing consumption through integrated reporting tools.
Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.
The licensed solutions like Hardware Asset Management integration with Zero Touch Mobility and Hardware Asset Management integration with Telecommunications Network Inventory install the Hardware Asset Management on your ServiceNow instance.
Each Hardware Asset Management solution supports some default resource categories that can avail Hardware Asset Management features and workflows.
| Application/Solution | Supported resource categories |
|---|---|
| Hardware Asset Management integration with Zero Touch Mobility | Mobile Device |
| Hardware Asset Management integration with Telecommunications Network Inventory |
|
| Hardware Asset Management |
|
HAM licensing is based on the subscription unit ratio defined for each resource category. You can opt in and pay for only those resource categories that you want to use. For more information, see Hardware Asset Management licensing.
License prioritization for Hardware Asset Management solutions
When you activate all the Hardware Asset Management solutions on your ServiceNow instance and opt-in all resource categories, consider the following:
- A resource category is licensed only under one application based on the application priority that is defined in the HAM licensing framework.
- The application priority is set based on the licensing cost and is in the following order:
- Hardware Asset Management integration with Zero Touch Mobility
- Hardware Asset Management integration with Telecommunications Network Inventory
- Hardware Asset Management
- Mobile Device is licensed under Hardware Asset Management integration with Zero Touch Mobility.
- Telecom Network Inventory, Servers, and Network Gear are licensed under Hardware Asset Management integration with Telecommunications Network Inventory.
- End User Computers is licensed under Hardware Asset Management.
| Resource category | Subscription Unit Ratio | HAM integration with Zero Touch Mobility | HAM integration with Telecommunications Network Inventory | Hardware Asset Management | Licensed under |
|---|---|---|---|---|---|
| Mobile | 10:1 | Installed | Resource category isn't available | Installed | Zero touch Mobility |
| Server | 1:1 | Resource category isn't available | Installed | Installed | Telecommunications Network Inventory |
| Network gear | 5:1 | Resource category isn't available | Installed | Installed | Telecommunications Network Inventory |
| Telecom Network Inventory | 1:1 | Resource category isn't available | Installed | Installed | Telecommunications Network Inventory |
| End User Computers | 4:1 | Resource category isn't available | Resource category isn't available | Installed | Hardware Asset Management |
You can view the subscription details of your Hardware Asset Management application and solutions using the ITAM License Report. For more details, see View the license report for the Hardware Asset Management application.