Activate Task Communications Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Task Communications Management plugin (com.snc.task_communication_management) is activated when you activate the Incident Communications Management plugin (com.snc.iam) or the Incident Management - Major Incident Management plugin (com.snc.incident.mim). This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    Task Communications Management activates these related plugins if they are not already active.
    Table 1. Plugins for Task Communications Management
    Plugin Description
    Contact Management

    [com.snc.contact_management]

    		 The Contact Management plugin manages the connections between users or groups and other resources in the system.
    Targeted Communications

    [com.sn_publications]

    		 The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.