Service Graph Connector for Microsoft Intune properties

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Microsoft Intune Properties

    The Service Graph Connector for Microsoft Intune allows ServiceNow customers to control connection behavior through various properties. These properties determine how data is imported and processed, providing flexibility based on organizational needs.

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    Key Features

    • Data Source Type: Controls the source of imported data.
    • includeprimaryuserdetails: Set to true to retrieve primary user details, adding the assignedto attribute to the CMDB. This may slow down imports due to additional API calls.
    • includeipaddressdetails: Set to true to include IP address information in imports, impacting import speed similarly.
    • apiversion: Defines the version of the Microsoft Intune Graph API to be used.
    • softwarepath: Specifies the path for software code to find apps and devices. A null value allows automatic determination.
    • devicereportchunkscount: Sets the number of device report chunks, must be a power of 16.
    • softwarereportchunkscount: Sets the number of software report chunks, also a power of 16.
    • exportapismaxcallsbeforewait: Limits consecutive API calls to manage load on the service.
    • exportapiswaittimeinms: Defines the waiting period after reaching the maximum API call limit.

    Key Outcomes

    By configuring these properties, ServiceNow customers can tailor the Service Graph Connector for Microsoft Intune to their specific needs, optimizing data imports and ensuring efficient use of API resources. Adjusting these settings directly impacts data accuracy and import performance, allowing for a seamless integration experience with Microsoft Intune.

    Service Graph Connector properties control the behavior of connections.

    Connection properties

    These connection properties are available for Service Graph Connector for Microsoft Intune.
    Note:
    To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Intune > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
    Table 1. Connection properties for Service Graph Connector for Microsoft Intune
    Property Description Data source type

    include_primary_user_details

    		 Set the property to true to retrieve primary user details during import and add the assigned_to attribute to the Configuration item [cmdb_ci] table.

    Set the property to false to retrieve the enrolled user details.

    Retrieving primary user details increases the time for importing data because of additional API calls.

    Note:
    When a user is assigned to a device initially, the enrolled and primary users are the same. If the device is reassigned to another user, the primary user name is reassigned to the new user, but the enrolled user is still the original enrolled user name.
    • Type: true | false
    • Default value: true
    		 Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)

    include_ip_address_details

    		 Set the property to true to retrieve IP address details during import and add the records to the IP Address [cmdb_ci_ip_address] table.

    Set the property to false to skip retrieving IP addresses.

    Retrieving IP addresses increases the time for importing data because of additional API calls.

    • Type: true | false
    • Default value: true
    		 Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)

    api_version

    		 Enter the version of the Microsoft Intune Graph API.
    Note:
    This property is specific to the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software).
    • Type: string
    • Default value: v1.0
    		 Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)

    software_path

    		 Set the path of the software code for finding apps and associated devices for regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software).

    Set the property to null value to enable the logic to determine the path of the software code.

    • Type: device | app
    • Default value: device
    		 Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)

    device_report_chunks_count

    		 Set the number of device report chunks. The value must be a power of 16 (1, 16, or 256).
    • Type: integer
    • Default value: 1
    		 Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)

    software_report_chunks_count

    		 Set the number of software report chunks. The value must be a power of 16 (1, 16, or 256).
    • Type: integer
    • Default value: 16
    		 Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)

    export_apis_max_calls_before_wait

    		 Set the maximum number of API calls that can be made consecutively before a waiting period is enforced.
    • Type: integer
    • Default value: 8
    		 Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)

    export_apis_wait_time_in_ms

    		 Set the duration (in milliseconds) for the waiting period after the specified number of consecutive API calls is reached.
    • Type: integer
    • Default value: 120000
    		 Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)