Service Catalog in Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Service Catalog in Service Portal

    Service Portal enables you to configure an enhanced Service Catalog where customers can request various service and product offerings. By utilizing Service Catalog widgets, you can build a tailored catalog for your portal. Existing users are encouraged to migrate to the Employee Center for an improved experience.

    Show full answer Show less

    Key Features

    • Catalog Landing Page: Access catalog items, requests, approvals, popular items, recent items, and saved bundles.
    • Search Functionality: A search bar allows users to find items across all configured catalogs, displaying results based on categories.
    • Browse by Categories: Navigate through categories and access relevant items within the Service Catalog.
    • Requests and Approvals Widget: Shows a list of requests and approvals linked to the user, based on configurations in the My Request Filter module.
    • My Saved Bundles Widget: Displays saved bundles, allowing users to manage items easily.
    • My Recent Items Widget: Lists recently viewed or requested items, with an option to display either viewed or requested items.
    • Popular Items Widget: Highlights the most ordered catalog items across the organization.

    Key Outcomes

    By utilizing the Service Catalog in Service Portal, customers can efficiently manage their service requests, streamline access to catalog items, and enhance user experience through organized categories and personalized widgets. Users can add items to wish lists, shopping carts, and request specific catalog items or order guides, facilitating easier procurement processes.

    Use Service Portal to configure an improved version of Catalog. You can customize Service Portal where your customers can request catalog items such as service and product offerings. You can use the Service Catalog widgets to build a catalog for your portal.

    Note:
    If you’re an existing customer using Service Portal we recommend that you migrate to the Employee Center for a better experience. For more information on Employee Center, see Employee Center
    The Catalog landing page provides an interface from where you can access the catalog items, requests, approvals, popular items, recent items, and saved bundles. This page is available by default for zBoot users.
    Note:
    Upgrade users need to activate the Service Portal - Service Catalog v2 plugin (com.glideapp.servicecatalog.portal).

    You can access the Catalog landing page in Service Portal using the Catalog option from the main menu header of Service Portal.

    The landing page has:

    • A search bar to search within all configured catalogs in Service Portal. When you search for a specific item, the search results page displays results based on the configured catalogs and categories.

      Only the items associated with a catalog and category are searchable. The primary category of the item is displayed under the Category filter. The catalog where the primary category is defined for the item is displayed under the Catalog filter.

    • The Browse by Categories option to navigate to the list of categories in Service Catalog and the items within. Click this option to navigate to the categories landing page.
    • The Requests and Approvals widget to display the list of requests and approvals associated with the user. The list is based on the configurations available in the My Request Filter module in Platform. For information about the My Request Filter module, see Define filters for My Requests.
    • The My Saved Bundles widget to display the saved bundles associated with the user. You can remove a bundle, or open a bundle to add or replace the cart with the items in the bundle.
    • The My Recent Items widget to display catalog items, record producers, or order guides that are most recently viewed or requested by the user. An instance option on the widget allows you to display either the viewed or requested items. This widget is not displayed when it has no data.
    • The Popular Items widget to display the most popular catalog items ordered across the organization by other users. These items are displayed based on the Top Requests dynamic category. This widget is not displayed when there is no data.
    Note:
    • In the order status page of a request, stage renderer displays the current stage in a collapsed view. You can expand this view for all stages.
    • These pages have dynamic titles to display the name of the selected entity.
      • Catalog Item [sc_cat_item]
      • Catalog Categories [sc_category]
      • Order Guide [sc_cat_item_guide]