Using Now Assist skills in Now Assist for CMDB

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Using Now Assist skills in Now Assist for CMDB

    Now Assist for CMDB provides specialized AI-powered skills designed to help ServiceNow customers efficiently view key Configuration Item (CI) data, resolve duplicate CIs, and troubleshoot Service Graph Connector (SGC) issues. These skills are integrated to streamline CMDB management processes, improve data accuracy, and reduce resolution times for common CMDB-related tasks.

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    Domain Separation and Data Privacy

    In domain-separated environments, Now Assist skills operate strictly within the user's domain, ensuring no data co-mingling across domains. Summaries and AI-generated outputs only include data from the user’s domain. Additionally, generative AI processing retains data solely on the instance without persisting prompts or responses, maintaining data security and compliance.

    Access and Enablement

    • The Now Assist for CMDB skills are enabled by default and automatically available to users with appropriate roles.
    • To restrict access to specific users, administrators can create custom roles or groups and assign them accordingly.

    Key Now Assist Skills for CMDB

    • CI Summarization Skill: Provides a concise summary of critical CI information such as discovery data, owners, related open incidents, alerts, problems, change requests, security vulnerabilities, and associated service instances. It can be accessed from CI forms, workspace pages, or list views.
    • Manage Duplicate CIs Skill: Guides CMDB administrators through de-duplication tasks with step-by-step remediation instructions and allows previewing remediation results before applying changes.
    • Service Graph Connector Diagnosis Skill: Generates error summaries and actionable recommendations to troubleshoot and resolve processing errors related to SGC import sets, reducing debugging time and effort.

    Use Now Assist for CMDB skills to view a concise summary of key CI data, to help you to resolve de-duplication tasks, and several other processes.

    Skill reuse in a domain-separated environment

    By default, all skills exist in the global domain. When you use Now Assist in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see Domain separation in the Now Assist Admin console. (Note that global domain is not the same as global scope. For more information, see Exploring Next Experience pickers.)

    Now Assist skills used by Now Assist for CMDB

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.
    Note:
    To enable a subset of users to access Now Assist for CMDB skills, create a role or a group for the users. For more information, see Create a role or a group to access Now Assist skills.
    CI summarization skill

    View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of. For more information, see View CI information with the Now Assist CI summarization skill.

    Manage duplicate CIs skill

    Resolve de-duplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template. For more information, see Let Now Assist help you to manage duplicate CIs.

    Service Graph Connector diagnosis skill
    To reduce debugging and resolution time and effort, the Service Graph Connector diagnosis skill generates summaries of errors and recommendations for resolving processing errors with SGC import sets. For more information, see Fix SGC import set issues with the Now Assist SGC diagnosis skill