Configure the CI form contextual help skill

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the CI form contextual help skill.

    Before you begin

    Role required: admin

    About this task

    To enable Now Assist to provide a detailed description, you must activate the External Content Connectors plugin, install the ServiceNow Product Documentation connector, and then crawl the product documentation.

    Procedure

    1. Navigate to All > Application Manger and then search for external content connectors on the Available for you or Updates tab.
    2. Install the ServiceNow product documentation external content connector as described in ServiceNow® product documentation external content connector.
    3. Configure the crawl settings as described in Configure crawl settings for a ServiceNow® product documentation external content connector.
      On the Settings tab, select Extend Now Platform Capabilities and then select Save.
      Note:
      You can select additional settings, but, to enable the skill, you must at least select Extend Now Platform Capabilities.
    4. On the Crawl schedules tab, select Crawl content and then follow the instructions in Create a content crawl for an external content connector to configure the crawl process.