View CI details on the Explore CI view

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Now Assist answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.

    Before you begin

    To enable Now Assist to provide a detailed description, you must activate the External Content Connectors plugin, install the ServiceNow Product Documentation connector, and then crawl the product documentation. For configuration instructions, see Configure the CI form contextual help skill.

    Role required: cmdb_inst_admin

    About this task

    In addition to using Now Assist on the Explore CI page, Now Assist provides detailed information on any CI form while you create, view, or update a CI record, as described in View CI attribute descriptions on CI forms.

    Procedure

    1. While viewing a CI on the Explore CI view, select Ask Now Assist for help.
      The Now Assist panel opens. Enter a question about any field or section on the view. For more information, see Working in the Now Assist panel.

      Description of the CI attribute

    2. Optional: Provide feedback, copy the response text to the clipboard, or refresh the response.
      OptionProcedure
      Provide feedback for the summary If you think that the response was helpful, select thumbs-up . If you think that it wasn’t helpful, select thumbs-down .

      This feedback improves the Agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the Agentic AI logs (sys_generative_ai_log_list.do).
      Copy the summary Select the copy to clipboard icon to use the response information for another purpose, such as pasting into an email.
      Refresh the summary If you think that data might have changed after you viewed the response, select the redo icon to refresh the response information.