Add participants to a conference call

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add a participant to a conference call to participate in the discussion to resolve the major incident.

    Before you begin

    Role required: notify_admin, major_incident_manager, or communication_manager

    Procedure

    1. Navigate to All > Incident > Major Incidents > Open.
    2. Open the relevant major incident.
    3. Select View Workbench.
    4. Select Collaborate tab.
    5. Select (+) Participants under Active Participants.
    6. On the form, fill the fields.
      Table 1. Add participants
      Field Description
      Add Participants

      Option to add the users and the stakeholders to work towards the resolution of the ticket.

      • Users: Enter the name of the user to include in the call.
      • Group: Enter the group of users to be included in the call.
      • Email: Enter a valid email of the participant to be included in the call.

      After adding the required stakeholders, click Add to selected.
      Title The default title is the ticket number appended with the short description.
      Include a brief message for participants Option to provide an opening message to the user before beginning the interaction.
    7. Select Add Participants.

      You can view the participants status in an active conference call.