CSDM Data Foundations dashboard
Summarize
Summary of CSDM Data Foundations dashboard
The CSDM Data Foundations dashboard consolidates key Common Service Data Model (CSDM) indicators onto a single page, enabling ServiceNow customers to maximize the benefits of their ServiceNow AI Platform products. It provides visibility into the maturity and completeness of your organization's CSDM implementation through various stage-specific reports.
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Accessing the Dashboard
- Navigate via All > Configuration and select CSDM Data Foundations Dashboard.
- In CMDB Workspace, go to Workspaces > Service Graph Workspace or Workspaces > CMDB Workspace, then use the Management menu to find the dashboard under the Optimize section.
- Toggle between the CSDM and CMDB dashboards using the change dashboard icon.
Dashboard Structure and Use
The dashboard organizes reports into tabs aligned with the maturity stages of CSDM implementation:
- Foundation: Focuses on populating base data in foundational tables, critical before using other ServiceNow products.
- Crawl: Covers base-system CMDB tables linked to IT Service Management (ITSM).
- Walk: Involves identifying and populating network infrastructure and applications supported by technical teams.
- Run: Establishes relationships between technology and the business units that sell and consume it, essential for accurate service impact insights.
- Fly: Represents the completion or near-completion of the CSDM framework implementation.
Each report is clearly labeled with the metric it displays, providing actionable insights. For example, reports on the Run tab can highlight missing relationships between business service offerings and service instances, enabling service owners to enhance data completeness and impact analysis.
Managing Data Collection and Performance
To optimize dashboard performance or disable unnecessary metrics, customers can manage data collection settings. This helps maintain dashboard responsiveness and focus on relevant data.
Additional Resources
- Monitor health using both CSDM and CMDB Data Foundations dashboards.
- Configure dashboard settings to tailor the experience to organizational needs.
The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.
Access the dashboard
Use either of the following methods to open the dashboard:
Navigate to , and then select CSDM Data Foundations Dashboard.
- In CMDB Workspace, navigate to or .
- Select Management in the workspace menu bar.
- Select CSDM Data Foundations Dashboard in the Optimize section of the Management tools.
Select the change dashboard icon (
) to toggle between the CSDM and CMDB dashboards.
Example
The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly). A label on each report identifies the metric being displayed.
In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to service instances . With this knowledge, Service owners can add the relationships to confirm that customer service agents get complete information on the impact of applications that are down.
Tabs on the dashboard
- Tables in the Foundation domain contain base data that is referenced from or to objects in the other CSDM domains. Before you can use ServiceNow products, you must populate foundational data. See 'Foundation' stage reports on the CSDM Data Foundations dashboard.
- In the Crawl stage, you work on base-system CMDB tables that are associated with IT Service Management (ITSM). See 'Crawl' stage reports on the CSDM Data Foundations dashboard.
- In the Walk stage, you identify and populate the network infrastructure CIs and applications that your organization's technical teams support. See 'Walk' stage reports on the CSDM Data Foundations dashboard.
- In the Run stage, you set up the relationship between a technology and the business that sells and consumes the technology. See 'Run' stage reports on the CSDM Data Foundations dashboard.
- When you reach the Fly stage, you have accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process. See 'Fly' stage reports on the CSDM Data Foundations dashboard.
Managing performance of data collection
For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.