'Foundation' stage reports on the CSDM Data Foundations dashboard
Summarize
Summary of Foundation stage reports on the CSDM Data Foundations dashboard
The Foundation tab on the CSDM Data Foundations dashboard helps ServiceNow customers identify missing or incomplete data in their CMDB. It highlights foundational data gaps that could affect IT service management processes, such as the absence of product owners for product models, missing location hierarchies, or incomplete business unit structures. Addressing these gaps is essential for accurate asset management, reporting, and lifecycle tracking.
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Key Features
- CSDM Foundation Indicators report: Displays priority values (ranging from 1 - Critical to 5 - Low) based on metric weight and severity, and shows conformance percentages with color-coded bars (red, yellow, green) to indicate data quality levels.
- Data collection optimization: Automatically stops collecting data for metrics with excessive non-conformance to maintain dashboard performance, with options to manage this behavior.
- Remediation playbooks: Provides direct links to Now Support knowledge articles, guiding users on how to bring CIs into conformance using their ServiceNow credentials.
- Named product models without product owners: Identifies product models lacking associated product owners, which can impact lifecycle management such as end-of-life identification.
- Location hierarchy validation: Detects locations missing parent references, which breaks the location structure necessary for accurate reporting.
- Business unit and company hierarchy: Ensures business units are properly linked to parent companies, supporting organizational structure clarity, especially in complex multinational environments.
- Auto-generate product models: The CSDM Product Model Assignment job automates creation of product model records for logical CIs not yet associated with product models, facilitating a product-centric CMDB management approach.
Key Outcomes
- Improved CMDB data quality by identifying and addressing missing foundational data elements.
- Enhanced ability to manage digital products through proper association of logical CIs with product models.
- Clearer organizational hierarchies in location and business unit data, enabling more accurate reporting and operational insights.
- Guided remediation through integrated playbooks, enabling practical, actionable steps to resolve data issues.
- Optimized dashboard performance by managing data collection for problematic metrics.
The Foundation tab on the CSDM Data Foundations dashboard identifies data that might be missing from the CMDB.
Reports on the Foundation tab
In this example, a report on the Foundation tab indicates that most named product models don't have associate product owners. Without this data, you might not be able, for example, to identify products that are reaching end-of-life. For more information, see Products and product models.
- CSDM Foundation Indicators report
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- The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).
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The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in conformance for the key foundational metric.
- Red: 0–50% are in conformance.
- Yellow: 50–90% are in conformance.
- Green: More than 90% are in conformance.
To promote optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-conforming CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.
- The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into conformance. Use your Now Support credentials to access the knowledge article.
To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.
- Named product models without product
Application, service, and software class instance CIs aren't created through Discovery, so their Model ID [model_id] values might not refer to product model records. To help you to migrate to a product-centric management paradigm, each instance of a logical CI should be associated with a product model. For recommendations, see Auto-generate product models for logical CIs.
For more information, see Products and product models.- Locations without parents
- You can create a hierarchy of location data using the Parent attribute to match your reporting requirements. Missing parent locations break the structure. See Location [cmn_location] table.
- Business units without companies
- The hierarchy of your business is populated in the Business Unit table with a reference to the parent company. A business unit is a part of your organization that is responsible for specific operations, such as finance, human resources (HR), or IT. A hierarchy within a business unit is common. For large multinational organizations, you may have business units that identify independent regional operations and the specific operations within the region.