Mastercard spoke
Summarize
Summary of Mastercard Spoke
The Mastercard spoke allows ServiceNow users to integrate their instances with Mastercard's API suite, Mastercom, facilitating card dispute resolution. This integration empowers users to search transactions, create claims, and process chargebacks efficiently.
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Key Features
- Transaction Management: Search and access transaction details, and manage claims and chargebacks.
- Dispute Lifecycle Monitoring: Track disputes throughout their lifecycle to ensure timely resolution.
- Collaboration: Work with merchants to prevent chargebacks effectively.
- Workflow Automation: Build workflows in Flow Designer using Mastercom actions.
Spoke Requirements
To utilize the Mastercard spoke, ensure you have the necessary configuration details such as certificate, key alias, consumer key, and keystore password. Additionally, the following plugins must be installed:
- ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
- ServiceNow Integration Hub Action Step - REST (com.glide.hub.actionstep.rest)
Note that some plugins may require specific licenses when used outside the spoke implementation.
Spoke Actions
The Mastercard spoke provides various actions for card dispute resolution:
- Actions with Sensitive Information: Utilize Tokenization solutions to securely handle sensitive data when invoking Mastercom APIs.
- Actions with Non-Sensitive Information: Directly invoke APIs for managing chargebacks and claims without handling sensitive data.
Connection and Credential Management
Integration Hub uses aliases to streamline connection and credential management, allowing for easier updates across multiple environments. This enhances security and simplifies the configuration process.
Subscription Information
This spoke requires a subscription. For details, contact your ServiceNow account manager or sales representative.
Integrate ServiceNow instance with your Mastercard account to enable access to Mastercard's API suite, Mastercom, for card dispute resolution. This integration enables you to perform tasks such as searching transactions, creating claims, and processing chargebacks.
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Subscription information
This spoke requires a subscription. Contact your ServiceNow account manager or sales representative for subscription details. For more information, see Legal schedules - IntegrationHub overview
Spoke version
Mastercard spoke v2.0.1 is the latest version.
Supported version
This spoke was built for Mastercom v6.
Key features
- Search transactions
- Create claims and chargebacks
- Collaborate with merchants to prevent chargebacks
- Monitor disputes throughout the dispute lifecycle
- Expedite the end-to-end dispute management process
Spoke requirements
Mastercard configuration details such as, certificate, key alias, consumer key, and keystore password.
Spoke dependencies
- ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
- ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
Spoke actions
- Actions with sensitive information - These actions contain sensitive information in the request and response body. When using Mastercom APIs, it is recommended to use a Tokenization solution. This involves
using a request builder to securely create requests and a response parser to handle encrypted API responses.
Table 1. Actions with sensitive information Category Action Description Transactions Look up Authorization Details of Transaction Request Builder Allows the issuers to look up authorization details for the original transaction involved in the claim after the issuer creates a claim. Look up Authorization Details of Transaction Response Parser Look up clearing Details of Transaction Request Builder Allows the issuers to retrieve clearing details for the original transaction involved in the claim. Acquirers may also use this to retrieve clearing details associated with an original transaction. Look up Clearing Details of Transaction Response Parser Look up Transactions Request Builder Allows the issuers to search for information about an original transaction. An issuer may use this information to take an action on the original transaction, such as creating a claim. Look up Transactions Response Parser Claims Look up Claims in a Queue Request Builder Allows the issuers to retrieve a list of claims in the queue within the date interval request builder. Look up Claims in a Queue Response Parser Look up Claim Details by Claim ID Request Builder Allows the issuers and acquirers to retrieve details for an existing claim, including any cases with which the claim is associated. Look up Claim Details by Claim ID Response Parser The following example illustrates the solution overview when it integrates with a Tokenization solution:
- Actions with non-sensitive information - You can directly invoke these Mastercom APIs from your ServiceNow instance.
Table 2. Actions with non-sensitive information Category Action Description Mastercom Chargeback Management Acknowledge Chargebacks Acknowledges a chargeback or second representment moves the claim from the Unworked queue to the Worked queue. Create Chargeback Creates chargebacks and second presentments with the option to upload supporting documents. Load Data for Chargebacks Obtains information about a potential first chargeback or second presentment before creating the chargeback. Look up Chargeback Documents Retrieves documents in the required format associated with the chargeback type. Look up Chargeback Image Status Retrieves documents with a status (completed, pending, failed, unavailable, or document not applicable) for chargebacks. Look up Status of Chargebacks Retrieves the status of documents for a specific list of claim IDs and chargeback IDs.Note:Issuers and acquirers can send a maximum of 2,000 chargeback IDs in a single request.Reverse Chargeback Reverses an existing chargeback when the issuer or acquirer creates a chargeback in error. Update Chargeback Updates existing chargebacks with memos or documents. Mastercom Claim Management Create Claim Issuers use this endpoint to create a claim, which is required before creating a retrieval request or a first chargeback. Take Action on Existing Claim Issuers use this endpoint to perform operations (reopen or close) on an existing claim. Mastercom Fraud Management Create Fraud Creates a fraud item when the issuer determines that a transaction was fraudulent. Note:Mastercom enables issuers to create fraud items in the Fraud and Loss database. However, issuers must use the Fraud and Loss application to make further updates to fraud items.Look up Fraud Related Information Issuers use this endpoint to obtain fraud-related information associated with a claim before creating a fraud item for the claim. Mastercom Queues Management Look up Queue Names Retrieves a list of queue names.
Connection and credential alias requirements
Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.
For information about setting up the spoke, see Set up Mastercard spoke