Atlassian Administration Spoke

  • Release version: Xanadu
  • Updated October 23, 2024
  • 3 minutes to read
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    Summary of Atlassian Administration Spoke

    The Atlassian Administration spoke enables ServiceNow customers to automate and analyze usage data related to their Atlassian Administration subscriptions. It facilitates tasks such as downloading subscription details, retrieving group information, and managing user membership within groups. This spoke requires an Integration Hub subscription and appropriate Atlassian Administration credentials to operate.

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    Key Features

    • Automated Actions: Includes actions for looking up organization groups and users, retrieving role assignments, and removing users from groups.
    • Sample Subflows: Provides example subflows like "Pull Atlassian Group Details" to help customers automate common administrative tasks.
    • Spoke Modules: Adds modules to the ServiceNow instance for managing groups, product and site details, and group product site role details.
    • User Role Control: Defines a specific user role (Atlassian Admin) to control access and permissions for managing the Atlassian Administration spoke.
    • Integration Requirements: Requires an Atlassian Administration account with organization admin role and API key authentication. Also depends on several Integration Hub plugins for full functionality.
    • Connection Management: Utilizes aliases for managing connection and credential information, simplifying credential management across multiple environments.

    Practical Benefits

    • Enables streamlined and automated management of Atlassian groups and users directly from ServiceNow.
    • Provides visibility into subscription usage and group details to support better administrative oversight.
    • Facilitates secure and role-based access to Atlassian Administration data and functions.
    • Supports customization through sample subflows that can be adapted to specific organizational workflows.

    The Atlassian Administration spoke provides actions to view and analyze meaningful usage data for Atlassian Administration subscriptions. The spoke downloads subscription information and usage, pulls group details, and removes users from a group.

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    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for Atlassian Administration v1, but may be compatible with later versions.

    Spoke requirements

    • Atlassian Administration account
    • Atlassian Administration Role required: Organization admin
    • API Key to authenticate the ServiceNow instance.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Workflow Studio - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)

    Spoke subflows

    The Atlassian Administration spoke provides sample subflows to demonstrate automating Atlassian Administration tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:

    Subflow Description
    Pull Atlassian Group Details This subflow retrieves all Group Details from Atlassian Administration such as group product and site details.

    Spoke actions

    The Atlassian Administration spoke provides actions to automate Atlassian Administration tasks when events occur in your ServiceNow instance. Available actions include:

    Category Action Description
    Group Management Look up Organization Groups Stream Retrieves information about groups, users, and roles assignments.
    User Management Look up Organization Users Stream Retrieves information about users, groups, and product last access.
    Remove User from Group Removes given user from a group in the Atlassian Administration instance.

    Spoke module

    The Atlassian Administration spoke adds the Atlassian Administration application to your instance and includes these modules:
    Module Description
    Groups Contains data related to groups.
    Product and Site Details Contains data related to product and site.
    Group Product Site Role Details Contains data related to site roles for product groups.

    Spoke user roles

    The Atlassian Administration spoke provides these user roles to control access to data:
    User role Description
    Atlassian Admin (sn_atlassian_spoke.atlassian_admin) Creates connections for the Atlassian Administration application.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.