Now Assist for RPA Hub
Summarize
Summary of Now Assist for RPA Hub
Now Assist for RPA Hub is a ServiceNow application designed to enhance and streamline your automation development process. It leverages generative AI to help you create automations, activities, and logic additions directly from text instructions, providing preview options to refine your automation workflows efficiently.
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Getting Started and Configuration
To begin using Now Assist for RPA Hub, you need to set up the application within your ServiceNow environment. Once configured, you can immediately start building automations and activities using AI-generated suggestions, simplifying automation development and reducing manual effort.
Availability and Limitations
- Not all AI model providers are available to customers with in-country SKUs or in certain regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups.
- Some features and products may be region-specific or restricted in Regulated Markets.
- It is important to regularly check for updates on model provider availability and feature access in future releases.
AI Usage and Considerations
This application uses AI and machine learning technologies that continuously evolve. As such, outputs may not always be fully accurate or appropriate for all use cases. ServiceNow customers are responsible for validating AI-generated results and ensuring they meet accuracy, safety, and compliance standards before use, especially in sensitive sectors like healthcare, finance, legal, or security.
Human oversight is recommended, and customers should not rely solely on AI-generated content for critical decision-making. Users must also comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Privacy
Using Now Assist for RPA Hub involves transferring data from your ServiceNow instance to centralized ServiceNow environments, which may be located in different regions or hosted by third-party providers such as Microsoft Azure. All data handling follows ServiceNow’s internal policies and compliance standards.
ServiceNow collects inputs, outputs, and edits from the application to improve AI technologies and models. Customers have the option to opt out of future data collection, ensuring control over their data usage.
Support and Troubleshooting
For issues or additional help, customers can utilize the ServiceNow Community, search the Known Error Portal, or contact Customer Service and Support directly.
Use the Now Assist for RPA Hub application to transform your automation development process. You can create automations, activities, and automation logic additions from text instructions and preview options.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.