Quick start tests for Skills Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Quick Start Tests for Skills Management

    The Skills Management quick start tests are designed to validate the functionality of Skills Management after configuration changes, such as upgrades or application developments. These tests require the activation of the Skills Management plugin (com.snc.skillsmanagement) and can be customized with instance-specific data.

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    Key Features

    • User Skill Level Inheritance: Ensures users are assigned the highest skill level when part of multiple groups with varying skill levels.
    • Add Skills to Lowest Level Category: Confirms skills can be added to the lowest level category.
    • Create Child Category: Tests the ability to create a lower-level category without enabling the 'Add skills' option in the parent category.
    • Create Skill Category: Validates that a new skill category can be created via the skill category form.
    • Create Skill Levels: Allows for the definition of skill level types and their respective levels.
    • Skill Level Inheritance: Verifies that skill levels can be inherited from groups to users.
    • Create Skills in Manage IT Skills UI: Confirms skills can be created from the Manage IT Skills user interface.
    • Add Skills and Levels to Users: Tests the ability to add skills and levels to users through the Manage IT Skills interface.
    • Add Users to Skills: Validates the process of assigning users to skills with or without associated skill levels.

    Key Outcomes

    By conducting these quick start tests, ServiceNow customers can ensure that the Skills Management feature operates as expected after any configuration changes. Successful validation enhances the reliability of skills management processes within the organization.

    Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

    Table 1. Skills Management test suite
    Test Description Release version
    Skills MGMT: User skill level inheritance when user is part of multiple groups Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. New York
    Skills MGMT: Add skills to lowest level category Verify that skills can be added to the lowest level category. New York
    Skills MGMT: Create a child category under a parent category Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. New York
    Skills MGMT: Create a skill category Verify that a skill category can be created on the skill category form. New York
    Skills MGMT: Create skill level type and skill levels Define the skill level type and different skill levels for the type. New York
    Skill MGMT: Skill level inheritance from group to user Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. New York
    Skills MGMT: Create a skill from Manage IT Skills user interface. Verify that you can create a skill from the Manage IT Skills user interface. Orlando
    Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface. Orlando