Knowledge Center Home Page

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Knowledge Center Home Page

    The Knowledge Center is a plugin within ServiceNow's Knowledge Management designed to streamline the management of knowledge articles through an intuitive user interface. It offers various features that enhance the creation, maintenance, and optimization of knowledge content, accessible based on user roles and permissions.

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    Key Features

    • Search: Enables quick retrieval of knowledge articles by title or body text. When the AI Search feature is enabled, searches leverage AI capabilities; otherwise, contextual search is used. This reduces time spent searching for relevant information.
    • Insights: Helps identify knowledge base improvement opportunities such as knowledge gaps, duplicates, article optimization needs, and overall knowledge health score. This feature requires Now Assist Skills enabled for the user’s role.
    • Requires Attention: Facilitates management of critical articles and tasks to maintain content accuracy and timeliness. Includes tools like My Approvals, My Feedback Task, and My Article Checklist, highlighting flagged or soon-to-expire articles assigned to the user.
    • Quick View: Allows fast navigation to knowledge bases and filtering of articles by popularity or featured status, speeding access to high-value content based on role permissions.
    • Knowledge Features: Provides guidance on workflows and supporting processes essential for maintaining a robust knowledge ecosystem, accessible according to user roles.
    • Actions: Offers creation and management options for articles, content blocks, and groups, helping organize knowledge and maintain group ownership. Requires Now Assist enabled for the user’s role to use AI-assisted content creation and updates.
    • Configurations: Includes tools and settings for configuring assistance, managing knowledge properties, and improving article quality, accessible by role.
    • Knowledge Resources: Provides links to learning materials, community platforms, and product documentation to support skill development and peer collaboration.

    Practical Benefits for ServiceNow Customers

    By leveraging the Knowledge Center, ServiceNow customers can efficiently manage their knowledge base with AI-enhanced search and content creation, actionable insights to improve article quality, and structured workflows to ensure content accuracy and relevance. Role-based access ensures users engage with appropriate features, helping maintain a comprehensive, accurate, and timely knowledge ecosystem that supports organizational knowledge sharing and decision-making.

    Knowledge Center is a plugin within Knowledge Management that helps in the effective management of knowledge articles by using an intuitive interface.

    UI features

    Following are the features supported by the Knowledge Center plugin. Some features are only accessible if you have the appropriate role access and meet the necessary criteria to view them.

    Table 1. UI Features and capabilities
    Section Features Conditions
    Search

    Find knowledge material by title or text in the body. It lets you quickly access the relevant information, reducing time spent searching.

    When the AI Search feature is active, searches are performed using AI. If it's not enabled, contextual search is used instead.
    Insights Discover areas of improvement in the knowledge base through potential knowledge gaps, potential duplicates, article optimization, and knowledge health score. It helps you to improve the content quality and helps for a complete, accurate knowledge base. This feature works only if the Now Assist Skills are enabled for your role.
    Requires Attention The Requires Attention section helps you manage and update critical articles and tasks, ensuring content accuracy and timeliness. It includes features like My Approvals, My Feedback Task, and My Article Checklist, and highlights flagged articles and those expiring soon assigned to the logged-in user. User can access features assigned to their role.
    Quick View Navigate quickly to knowledge bases and filter articles by most viewed, most useful, or featured. It speeds up access to popular and high-value content. User can access features assigned to their role.
    Knowledge Features The Knowledge features section provides a guide to workflows and supporting processes for knowledge management. It helps you understand and maintain a robust knowledge ecosystem. User can access features assigned to their role.
    Actions The Actions panel provides options to create articles, blocks, or manage groups, helping you organize knowledge and maintain group ownership effectively. Now Assist feature should be enabled for your role. You can use Now Assist for creating or updating articles. For more information, see
    Configurations The Configurations section provides references to tools and settings that support knowledge management and system optimization. Use these options to configure assistance, manage properties, and improve article quality. User can access features assigned to their role.
    Knowledge Resources The Knowledge Resources section offers links to learning materials and community platforms. Use these resources to build your skills, connect with peers, and find product documentation. User can access features assigned to their role.