Cloud vs Non-cloud resources chart

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read
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    Summary of Cloud vs Non-cloud resources chart

    The Cloud vs Non-cloud resources chart in CMDB Workspace's Home view provides visual insights into resources hosted on cloud services versus those on non-cloud environments. It breaks down key Configuration Item (CI) classes such as applications, databases, and datacenters, helping organizations understand their deployment landscape across cloud platforms like Microsoft Azure and local or other non-cloud solutions.

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    This chart is vital for obtaining detailed visibility into resource distribution, supporting informed operational decisions.

    Requirements for Chart Display

    • The Cloud Service Accounts table must exist.
    • The Logical Datacenter table must have at least one cloud datacenter record.
    • The Datacenter Types table must include at least one record classified as cloud storage; this table is pre-populated with common cloud services like Azure Datacenter.

    Charts only calculate data for cloud services recorded in the Datacenter Types table. Proper configuration of datacenters with cloud or non-cloud classification is necessary to ensure meaningful data.

    Chart Types and Usage

    • CI Classes Bar Chart: Displays pairs of CI classes and storage types (cloud or non-cloud) as bars. Data is updated every 24 hours via scheduled jobs staggered to optimize system resources. Less relevant CI class/type pairs can be excluded using configuration settings.
    • Users can select bars to open a detailed pane with two tabs:
      • Cloud vs Non-cloud CIs: Shows a bar chart and list views of CIs by cloud or non-cloud status, enabling drill-down into specific CI details.
      • CI Classes by Cloud Providers: Pie charts presenting breakdowns of cloud-hosted CIs by provider, with interactive slices revealing associated CIs and details.
    • Application Services Pie Chart: Uses service CI associations to classify application services as Cloud, Non-cloud, Hybrid, or Unknown based on hosting status of constituent CIs. Users can drill down to lists and Dependency Views maps for further analysis.

    Scheduled Jobs and Management

    • Scheduled jobs collect and calculate chart data within limits: a 2-hour timeout and a 500,000-record maximum. Jobs exceeding these are stopped, and those failing for 3 consecutive days (default) are disabled automatically.
    • Administrators can view job status color-coded by success or failure, activate or deactivate individual or all jobs, and adjust the failure threshold by setting the sncmdbws.insight.category.disableafterfailure system property.
    • Disabled jobs can be resumed manually to restore data collection.

    Practical Benefits for ServiceNow Customers

    By leveraging the Cloud vs Non-cloud resources chart, customers gain clear visibility into their resource deployments across cloud and non-cloud environments. This enables better planning, compliance tracking, and operational efficiency. The interactive charts and drill-down capabilities support detailed analysis of CI classifications and cloud provider usage, facilitating informed decision-making in managing IT infrastructure.

    The Cloud vs Non-cloud resources chart appears on the Home view in CMDB Workspace.

    Charts showing counts and details for resources that are hosted on various cloud services versus those resources that aren't, with breakdown by key CI classes such as applications, databases, and datacenters. Resources can be deployed on cloud services such as the Microsoft Azure Cloud, or on the local instance or other non-cloud solutions. For some ongoing operations in the organization, it might be necessary to have those details that can be difficult to obtain.

    The following conditions must be met for the Cloud vs Non-cloud resources charts to appear and to show meaningful data:
    • The table Cloud Service Accounts [cmdb_ci_cloud_service_account] must exist.
    • The Logical Datacenter [cmdb_ci_logical_datacenter] table must contain at least one record for a cloud datacenter.

    • The Datacenter Types [sn_cmdb_ws_datacenter_type] table must contain at least one record for a datacenter that is classified as cloud storage in the organization. In the base system, this table is pre-populated with several records for common cloud services such as the Azure Datacenter [cmdb_ci_azure_datacenter] class. The chart calculates and shows data only for cloud services for which there's a record in the Datacenter Types [sn_cmdb_ws_datacenter_type] table.

      For details about adding datacenters in your organization, with the cloud or non-cloud classification, see Configure datacenters for Cloud vs Non-cloud resources in CMDB Workspace.

    The following cloud vs Non-cloud charts are available:
    • CI classes bar chart:

      Each bar in the CI classes chart represents a pair of a CI class and a storage type (cloud, non-cloud), such as the bar for Applications/Cloud. For each bar, there's a scheduled job that runs every 24 hours to collect and calculate the data for the bar. The running time depends on the amount and complexity of the data that a job collects, which can be different for each scheduled job. Also, the schedules of the jobs are staggered so that they don't all run at the same time and exhaust resources. For details about the class-specific criteria used for the chart calculations, see Class criteria in Cloud vs Non-cloud resources chart in CMDB Workspace.

      If there’s a CI class/type pair that isn't important in the organization, you can exclude that pair from the CI classes chart. For more details, see Configure classes for Cloud vs Non-cloud resources in CMDB Workspace.

      On the CI classes chart, you can:
      • Select a bar to open the Cloud vs Non-cloud resources pane. Then, select either of the following tabs to drill down into further details for the bar:
        Cloud vs Non-cloud CIs
        Shows a bar chart for CIs stored on a cloud service and those CIs that aren't, per CI class. For each CI class, select the cloud or the non-cloud bar to show the CIs that are associated with the selected bar, in a list view. You can then select a CI from the list to further drill down to the CI details pane.
        CI Classes by Cloud Providers
        Pie charts per CI class with more granular details for those CIs that are hosted on cloud providers. Pie slices have randomly-selected colors, and they show a breakdown by cloud providers for various CI classes. For each pie, select a slice to show the CIs that are associated with the pie slice, in a list view. You can then select a CI from the list to further drill down to the CI details pane.

      • Select Latest updates to see updated status for the scheduled jobs that produce the data for the chart. Status is color-coded to indicate whether the job has completed successfully (green), or failed to complete (red). You can also see the Active state of each scheduled job. If you have administrative privileges, you can activate/deactivate selected jobs or select Activate/Deactivate (all) to toggle the state of all jobs at once.

    • Application Services pie chart:
      The Application Services pie chart uses the Service Configuration Item Associations [svc_ci_assoc] table and checks the cloud/non-cloud status of application service CIs in the CI classes chart. Application services in the Application Services pie chart are classified as follows:
      • Cloud: All of the CIs in the application service have been determined to be hosted on a cloud service.
      • Non-cloud: All of the CIs in the application service have been determined not to be hosted on a cloud service.
      • Hybrid: The application service contains a mixture of CIs where some are hosted and some aren't hosted on cloud services.
      • Unknown: The cloud/non-cloud classification couldn't be determined because some of the application service CIs aren't classified as cloud or non-cloud CIs.
      Note:
      Because classification of Application Services depends on the classification of CIs in the CI classes chart, there might be some discrepancy between the two charts. This can occur if an application service CI changed its cloud/non-cloud status, and the Application Services chart hasn't refreshed yet to reflect that change.

      Select the Application Services chart to access the list views of the associated application services, grouped by cloud/non-cloud classifications. From those list views, you can drill down to the Dependency Views map for application services.

    The scheduled jobs associated with the charts are set up with several hard-coded limits that if exceeded, result in failure conditions that are reflected in the job status. Timing out is set to two hours and the maximum number of records to collect is set to 500,000. If a job exceeds any of those limits, it's automatically stopped.

    A scheduled job that can't complete for 3 (default) consecutive days is automatically disabled for future runs. You can manage the disabling of scheduled jobs, in the following ways:
    • Modify the default number of consecutive days that are counted by adding the sn_cmdb_ws.insight.category.disable_after_failure system property to the System Properties [sys_properties] table and then setting its value. For more details, see Add a system property.
    • Resume a disabled scheduled job.