Request an order guide

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Once created, order guides present the customer with a three-step ordering process by default.

    Before you begin

    Role required: admin

    Procedure

    1. Describe Needs: Enter information as prompted.
      Order guide rules evaluate this information to determine which catalog items to order.
    2. Choose Options: Select configuration options for the ordered items and provide any additional information needed, including attachments.
    3. Check Out: Review and edit item information, then click Submit Order to place the request.

      If the requested item was ordered as part of an order guide, the Order Guide field on the Requested Item form shows the order guide name.

      Note:
      The Check Out step can be omitted from an order guide to provide a quicker two-step process. To omit this third step, select the Two step check box when creating the order guide.

    Review an order guide example

    Consider a scenario where you have a New Employee Hire order guide that provides services and items as part of the onboarding process.

    Before you begin

    Role required: admin

    About this task

    Procedure

    1. Describe Needs: The order guide prompts the end user for information.
    2. Choose Options: The order guide uses the information entered and predefined rules to generate options.
    3. Check Out: The end-user reviews and edits item information, then click Submit Order to place the request.