Run the Item Diagnostic Results report

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Identify the catalog items that are not designed per ServiceNow recommended practices to run your catalog efficiently.

    Before you begin

    Role required: admin or catalog_admin

    About this task

    This report runs every weekend on all catalog items of all types.

    Procedure

    1. Navigate to All > Service Catalog > Catalog Administration > Request Reports.
    2. Select the [Catalog] Item Diagnostics Results report.
      A report is displayed with all active catalog items with a non-zero score. These catalog items are grouped by score and each score has a different color.
    3. Click the score to diagnose the associated catalog items.
      Note:
      • Any item with a score greater than zero indicates a recommended practice rule violation.
      • The higher the score, the more is the catalog item deviating from ServiceNow recommended practices.
    4. Click the score of the required catalog item.
      Diagnostic results are displayed for the catalog item with violated rules. For information on default diagnostic rules per ServiceNow recommended practices, see Item diagnostic report.
    5. To understand details of each violated rule, click the Count value for that rule.