Now Assist in Document Management
Summarize
Summary of Now Assist in Document Management
ServiceNow Now Assist in Document Management enables your agents to quickly extract key insights from documents using interactive Q&A and auto-generated common questions. This capability helps agents understand documents efficiently to provide faster, more informed responses.
Show less
Key Features
- Interactive Q&A: Allows users to ask questions about document content and receive relevant answers.
- Auto-generated Common Questions: Automatically creates frequently asked questions to streamline document comprehension.
- Configuration and Usage: Provides tools to configure and use Now Assist specifically for document services within your ServiceNow instance.
- Support and Troubleshooting: Access to ServiceNow Community, Known Error Portal, and Customer Service for assistance.
Important Considerations
- AI Limitations: The AI and machine learning models powering Now Assist generate predictions based on data patterns, which may not always be fully accurate or appropriate. It is essential to evaluate outputs carefully and maintain human oversight, especially in critical domains like healthcare, finance, legal, and security.
- Compliance and Responsible Use: Users must adhere to ServiceNow’s AI Acceptable Use Policy and ensure responsible application of AI-generated insights.
- Data Processing: Data used by Now Assist is transferred from customer instances to centralized ServiceNow environments, which may involve third-party cloud providers. Handling of this data follows ServiceNow’s internal policies and compliance measures.
- Data Collection and Privacy: ServiceNow collects inputs, outputs, and edits related to Now Assist usage to improve its AI technologies. Customers have the option to opt out of future data collection as described in the Now Assist documentation.
Use ServiceNow Now Assist in Document Management to get key insights from the document through interactive Q&A, and auto- generated common questions. You can enable your agents to understand the documents so that they can give quick insights.
Get started
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.