Now Assist in Catalog Builder

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Catalog Builder

    ServiceNow® Now Assist in Catalog Builder enables users to create catalog items using simple text inputs. This tool streamlines the catalog generation process, allowing for detailed descriptions and question labels to be generated automatically. It is essential for customers looking to enhance their Service Catalog offerings effectively.

    Show full answer Show less

    Key Features

    • Catalog Item Creation: Users can describe items, and Now Assist generates them for inclusion in the Service Catalog.
    • Conversational Interface: The application utilizes a conversational format for creating and editing catalog items, improving user experience.
    • Configuration Guidance: Detailed instructions are provided for setting up the tool and its functionalities.

    Key Outcomes

    By leveraging Now Assist in Catalog Builder, customers can efficiently enhance their Service Catalog, making it more accessible and user-friendly. However, users should be aware of the limitations of AI output and ensure human oversight is applied, especially in critical areas such as healthcare and finance. Customers must also consider data processing and collection policies related to the use of this tool.

    For installation, users can download the Now Assist for Creator application from the ServiceNow® Store. It is crucial to verify availability based on regional restrictions before proceeding.

    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.