Extension points in Skills Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use extension points to calls scripts to add custom group types to manage skills.

    To see a list of extension points that you can use for Workforce Optimization for ITSM, navigate to System Extension Points > Scripted Extension Points. In the Extension Points list, open the sn_skill_cfg_page.ManageSkillsExtnPt extension point.

    Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom script includes and registering them against the scripted extension points.
    Table 1. Extension points for event types
    Extension point name Description
    sn_skill_cfg_page.ManageSkillsExtnPt Implement this extension point to customize the logic of creating users by groups for the Manage IT skills page.
    Important:
    You can configure additional groups using the sn_skill_cfg_page.ManageSkillsConstants script include. For information on script includes see, Script includes.