Configure dynamic categories

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Dynamic categories let you organize and display commonly requested items and knowledge articles. Dynamic categories appear on the right side of the service catalog homepage by default.

    Before you begin

    Role required: admin

    About this task

    Use dynamic categories to provide users with an access option that automatically adjusts to changing request trends.

    To configure dynamic catalog categories:

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definition > Maintain Dynamic Categories.
    2. Select New or open an existing dynamic category.
    3. Fill in the fields on the Dynamic category form, as appropriate.
      The Dynamic category form contains many of the same fields as the Category form. Additional fields are:
      Table 1. Name of form
      Field Description
      Type The kind of items to display. Can be Requested items or KB Articles
      Search how long? For catalog items only, the period during which to search for the most common requests. For example, enter 7 00:00:00 to display the most commonly requested items in the previous seven days.
      Number of Entries The number of items to display in the dynamic category.
    4. Use this example of a step with additional info.
      The results displayed are limited to those items or knowledge articles available in the currently viewed catalog.