Service Graph Connector for OpenTelemetry properties

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Service Graph Connector for OpenTelemetry properties control the behavior of the connector.

    Important:
    Starting with the Australia release, Service Graph Connector for OpenTelemetry is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Connection properties

    These connection properties are available for Service Graph Connector for OpenTelemetry.
    Note:
    To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > OpenTelemetry > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
    Table 1. Connection properties for Service Graph Connector for OpenTelemetry
    Property Description

    Organization

    		 Enter the name of an OpenTelemetry organization.
    • Type: string
    • Default value: None
    • Location: Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table

    Lookback Time

    		 Enter time in hours to retrieve OpenTelemetry resources.
    • Type: integer
    • Default value: 12
    • Location: Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table

    System properties

    These system properties are available for Service Graph Connector for OpenTelemetry.
    Note:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    Table 2. System properties for Service Graph Connector for OpenTelemetry
    Property Description

    sn_sg_lightstep.classes_to_inactivate_stale_records

    		 Enter a list of configuration item (CI) classes to be inactivated as stale records. For multiple entries, separate the CI classes with commas.
    • Type: string
    • Default value: None
    • Location: System Property [sys_properties] table

    sn_sg_lightstep.events_for_unmatched_ci.enabled

    		 Set the property to true to ingest events that don't have a matching CI in CMDB.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table

    sn_sg_lightstep.resource_api_num_rows

    		 Enter the maximum number of rows fetched in the Resource API response from OpenTelemetry resources.
    • Type: integer
    • Default value: 2500
    • Location: System Property [sys_properties] table

    sn_sg_lightstep.service_map_classes_to_exclude

    		 Enter a list of CI classes to be excluded from the service map. For multiple entries, separate the CI classes with commas.
    • Type: string
    • Default value: None
    • Location: System Property [sys_properties] table

    sn_sg_lightstep.service_map_max_levels

    		 Enter the maximum hierarchy level of CIs to be included in the service map.
    • Type: integer
    • Default value: 5
    • Location: System Property [sys_properties] table

    sn_sg_lightstep.service_map_relationship_types_to_exclude

    		 Enter a list of Cl relationship types to be excluded from the service map. For multiple entries, separate the CI relationship types with commas.
    • Type: string
    • Default value: None
    • Location: System Property [sys_properties] table