• Front-line case page
• CSM Interaction record page
• CSM default record page

• Use Opaque or JWT token option for your inbound integration endpoints.
• Use the Allow access only to APIs in selected scope option to enable access to the APIs that are explicitly listed in the selected scopes for your inbound integrations.
• Use the OAuth Entity Resource tab for outbound integrations to configure resource parameters so they flow into the OAuth token request and are reflected in the token from your OAuth provider.

• Create major cases automatically upon approval, and major cases now inherit the same case type as the originating case.
• Promote the proposed case directly to a major case I-if no account or consumer or partner exists on the originating major case.
• Use the major case's case type and inherit the fields defined in (sn_customerservice.case_fields_to_sync) property or defined through extension point for child cases.

• Pin columns to keep them visible while scrolling horizontally.
• Change the medium default size for highlighted values.
• View list data as a data visualization.
• Show a filter overview in the list header for a summary of the filters currently applied to the list.
• Catalog variables and questions are supported as list columns.
• Open lists in multiple session tabs from the list menu.
• Customize gallery list card layouts including images, icons, text placement, and sizing.

• Customize condition rows.
• Configure a simple filtering mechanism.
• Use a search term for filtering panel definitions.
• Configure fixed queries.

• Wrap field labels on mobile devices.
• Display an indicator dot on unsaved fields.
• Add a background color to unsaved fields to make them more noticeable.
• Add an address field to forms that searches, validates, and automatically fills an address.

• Preview form templates before applying them to the record page.
• Display an alert message and confirm reuse when a selected form template is already applied to that record.

• Edit and delete Activity stream posts after submitting.
• Add knowledge base links from recommended actions to Activity stream posts.

• Open the file viewer as a modeless dialog.
• Customize the attachment header, upload instructions, and menu actions in both the full and compact modes.
• Display the loading skeleton as a spinner or as three cards.
• Enable a visible drop zone for file uploads in the compact mode.

For more information, see the CMDB Granular Role EPIC changes [KB0561055] article in the Now Support Knowledge Base.

For more information about domain separation and how to activate it, see Domain separation setup and administration.

• Extend access to additional tables for the customer data viewer role
  • Inherit household role in customer data viewer role
• Explore additional menu items now accessible to the customer data viewer role.

• Import or copy access configurations from one responsibility definition to another.
• Manage CAM-related assets through improved cleanup capabilities.
• Reference any field name in the Responsibility Definition field configuration.

• Optional condition filter when running anonymization jobs to fine tune the scope of data to be anonymized.
• Specific anonymization policy for catalog variables to anonymize sensitive data in catalog requests.

• Identify any callback processing issues in your instance.
• Identify any access control rule (ACL) that is incorrectly associated with a role in your instance.
• Verify whether all DevOps tables are present in your instance and confirm whether all metadata in sys_* tables is present.
• Verify whether all DevOps roles in your instance contain all expected roles, including inherited roles.

• SLA tracking now anchors to the dispute report date instead of the case creation date.
• SLA timelines for Reg Z are updated to require the financial institution to resolve the dispute within two complete billing cycles or 90 calendar days from the dispute report date.

• sn_apm_trm.is_product_life_cycle_tech_debt_enabled: Make this property false to disable calculating level 2 technical debt.
• glide.ui.sn_apm_trm_product_request_activity.fields: TRM Product Request activity formatter fields.
• sn_apm_trm.noOfPublishersPerTRMPage: The number of publishers to show per page.
• glide.ui.sn_apm_trm_product_lifecycle_request_activity.fields: TRM Product Lifecycle Request activity formatter fields.
• sn_apm.noOfSoftwareModelsPerTPMPage: The number of software models to show per page. This property is used for client-side pagination.
• sn_apm.discoveryModelProductTypesForTPMSuggestions: Product types of discovery models to consider for TPM software suggestions.
• sn_apm.noOfSDLCComponentPerTPMPage: The number of SDLC components to show per page.
• glide.ui.cmdb_ci_business_app_activity.fields: Business application activity formatter fields.
• sn_apm.startRangeOfTPMLifecycle: The number of years prior to the current date is included when displaying software model lifecycle phases in the TPM timeline.
• sn_apm.endRangeOfTPMLifecycle: The number of years beyond the current date is included when displaying software model lifecycle phases in the TPM timeline.
• noOfBusinessAppsPerTPMPage: The number of business applications to show per page.

• Attach Document to Table Record
• Attach Tokenized Document to Table Record

• Mastercom - Look up Case Documents
• Mastercom - Look up Chargeback Documents

• Mastercom - Create Case Filing
• Mastercom - Create Chargeback
• Mastercom - Take Action on Case
• Mastercom - Update Chargeback

• Look up Associated Transactions
• Look up Dispute Pre Arbitration Details
• Look up Dispute Filing Details
• Look up Dispute Response Details
• Look up Dispute Pre Arbitration Response Details

• Configure AI agents or AI users by selecting the AI option from the Identity type drop-down menu.
• Use the ai_user_admin role for creating, editing, and role management of AI users. Use this role to view, create, edit, assign roles to, and delete users with the identity type as AI.
• Use the Identity sub-type field to categorize the identity type while creating a user.
• Use the new date and time formats based on the user's preference while creating users.

MID Server's CyberArk integration adds a REST-based CCP option alongside the existing AIM SDK method, providing flexible, interchangeable integration choices. This additional option can reduce dependency overhead and enables you to choose between the AIM SDK and REST-based approaches according to your requirements.

MID Servers in a cluster now assign jobs based on the true load, using a variety of criteria. The smart workload manager continuously evaluates the queue size, execution time, CPU usage, and buffer size. The manager then assigns tasks to ensure that no server is overloaded.

MID Server comes bundled with Java Runtime Environment version 21.0.7 and requires a minimum JRE version 17.0.10. The installer automatically configures Java 21.0.7 to run in your environment. If you have installed your own JRE, see the Important information for upgrading MID Server to Australia section to ensure your JRE is compatible.

• New customers: When you install a Now Assist product, designated skills are turned on automatically.
• Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

• Resolution notes generation
• Knowledge generation
• Chat reply recommendation

• New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
• Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.

• New customers: When you install a Now Assist product, designated skills are turned on automatically.
• Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

• View results in a listing view, making it easier to scan, compare, and navigate contract information.
• Open contract documents directly from the search results and perform an in‐document search.

The conversational search feature does not support searching within contract documents that are scanned PDFs.

Domain separation is also now supported, with a Domain field on the Segments table. Segments based on reports and filters inherit the source domain. Manual segments have domains that are passed up to the Segments table on synchronization. Segments are not supported for indicator sources or modules on domain-separated instances.

• Subscriptions for alerts on targets and thresholds, which can be set from the targets and thresholds panels
• Adjustable filtering by breakdown, calendar, or time series aggregation
• Hierarchical breakdowns, with scores rolled up to parent elements
• Customizable score formatting options, such as precision and abbreviation

Data mining for data snapshots scores has the following improvements:

• Collect scores for tables with any volume of records.
• The system accurately and automatically handles data gaps when data mining is disabled.
• You are warned of the implications before you manually disable data mining (score collection).

• Activate indicators without active data collector jobs.
• Activate indicators regardless of underlying record volume. For example, the INSERT_VOLUME_EXCEEDED error no longer occurs.
• If the activation fails because of scripted breakdowns, the scripted breakdowns are listed in the failure message.
• Generic parsing errors have been rewritten into specific, categorized messages.

• Employ intraday analysis with granularity based on work shifts.
• Customize score formatting options.
• Adjust breakdowns, calendar, and aggregation periods while exploring an indicator.
• Set up subscriptions for alerts on targets and thresholds directly from the targets and thresholds panels.
• Define hierarchical breakdowns with scores rolled up to parent elements.

• As an analytics manager, migrate any Core UI dashboard to Platform Analytics in the Dashboard library.
• Edit migrated content before activating it in the Platform Analytics experience.
• Activate content selectively.
• Total views of Core UI reports and other widgets are now migrated along with the Core UI content.

• Slow duration (Transition)
• Extreme duration (Transition)

• The Derived Pricing Matrix supports the following enhancements:
  • Conditions defined on product offering fields for both source and target product offerings
  • Predefined formulas for setting floor and ceiling price controls to maintain acceptable price ranges
• Visibility into how the final price for derived products is determined.
• Support for account-level scope, which uses both cart items and sold products when calculating derived prices.

• Enable sales agents to create custom ramp type segments for quotes. Agents can view the cumulative price of product offers across all ramp segments.
• View ramps inside the CPQ Configurator.
• Enable sales agents to create ramps for quotes with amendments, contract renewals, and cancellations.

Next Experience for Demand Management is available with the Strategic Portfolio Management (SPM) Standard and Pro licenses.

Provides the grant program managers with a centralized view to create, update, and track awards throughout their life cycle. Award records are generated manually when both parties sign the grant agreement outside the platform.

Provide grant awardees with a secure, centralized access to their award information throughout the performance period. Awardees can use the My awards tab to view award details, team contacts, goals and deliverables, grant agreement documents, milestones, and disbursement schedules. An activity stream keeps awardees informed of important updates and work notes. Awardees can upload the required deliverables or financials against disbursement milestones. This intuitive portal experience helps awardees stay aligned with grant requirements, track progress toward milestones, and manage their responsibilities with minimal support.

• Grants Management Configure post-award: Grant agreement and performance milestones​

  Set up the post-award phase in Grants Management by configuring the grant agreement and signatories, performance milestones and deliverables, and the disbursement plan. Grant program managers can categorize and track milestones throughout the award life cycle and attach deliverables, designate reviewers, and manage resubmission workflows that improve accountability and performance measurement.

  Grant program managers can also track results notices that are acknowledged by awardees and manually create awards for proposals that are acknowledged by the awardees.

• Grants Management Configure post-award​: Disbursements

  Provide grant program managers with a configurable, scheduled workflow to plan and manage fund releases for each award. The system supports multiple disbursement types (scheduled, reimbursement, lump sum, and custom) with flexible frequency options and enables grant program managers to link disbursement tasks directly to milestones or deliverables. System-generated schedules that are based on configured rules include notifications about upcoming and missed due dates, providing grant program managers with options to approve or reject deliverables, helping to ensure a transparent and auditable disbursement process.

Create duplicate records in core_company extension tables by setting the com.glide.acl_check_all_filter_on_new system property to true to reference account records.

• Enhanced integration to support data retrieval from SAP ECC, SAP OData, and SAP HANA RFC using the updated Buyer Group staging process.
• Enhanced integration to support Read-Only security directives to strengthen data protection, applying required field-level changes in alignment with the Read-only field remediation guidelines to ensure compliance and consistency across integrations.
• Updated entity naming convention from Department to Buyer Groups for improved standardization.

• Enhanced integration to support fetch shipment details from SAP Ariba.
• Updated entity naming convention from Department to Buyer Groups for improved standardization.

• Enhanced the Purchase Requisition Line (PRL) outbound staging table to improve data completeness and consistency for outbound Purchase Requisition integrations.
• Performance optimizations have been applied to the Purchase Order (PO) transform map to improve efficiency and scalability when processing high‑volume PO data.

• Look up Associated Transaction List
• Look up Image
• Look up Report Output
• Download and Attach Image