---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Telecommunications Service Operations Management (TSOM) release notes

# Telecommunications Service Operations Management (TSOM) release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The ServiceNow®
Telecommunications Service Operations Management (TSOM) application helps service providers enhance operational efficiency and network reliability. The application provides visibility into network infrastructure and streamlining data
accuracy across systems. The features are designed to support proactive issue detection, reduce downtime risk, and enable faster, data-driven decisions---empowering organizations to deliver more reliable services. Telecommunications Service Operations Management (TSOM) was enhanced and updated in the Australia release.

## Telecommunications Service Operations Management highlights for the Australia release {#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-highlights}

* Gain comprehensive SD-WAN visibility with new Telecom Discovery connectors for Cisco Meraki and Fortinet FortiManager.
* Extend discovery pattern capabilities with support for switch stacks, card models, lifecycle attributes, and improved error handling.
* Monitor SD-WAN health in real time with new Telecom Event and Metric connectors that enable intelligent event categorization, correlation, and KPI aggregation.
{#telecommunications-service-operations-management-rn__ul_kjn_1qv_2hc}

See [Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) for more information.{#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-highlights-2}
Wichtig:  
Telecommunications Service Operations Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-new-features}

:   Gain full visibility into your SD-WAN landscape with automated discovery and mapping for Cisco Meraki and Fortinet FortiManager.

## Changed in this release {#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-changed-features}

SD-WAN Discovery connectors [SD-WAN data model](https://www.servicenow.com/docs/access?context=sd-wan-data-model&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US)
:   Enable comprehensive SD-WAN visibility by leveraging new Telecom Discovery connectors. Standardize data processing through the SD-WAN Data Model integrated into the Telecom Discovery Builder Framework ETL pipeline.

[Discrepancy identification -- types of discrepancies](https://www.servicenow.com/docs/access?context=discrepancy-identification-types-of-discrepancies&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US)
:   Enhance discovery accuracy and data quality with SD-WAN-specific discrepancy audits that validate discovery results against the CMDB. Reconcile discrepancies manually or automatically using the remediation engine. When the
    audit detects a newly discovered CI not present in the CMDB, a single follow-on task is created at the equipment level for streamlined resolution.

## Activation information {#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-activation}

Install Telecommunications Service Operations Management applications and plugins by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-activation-1}

## Plugin information {#telecommunications-service-operations-management-rn__id_gvz_mgw_c3c}

[New plugins](https://www.servicenow.com/docs/access?context=configuring-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US)
:
    The following plugins are new in Australia:

    * TSOM Event Management Connectors (sn_tsom_em_connectors): TSOM Assurance Connectors for events and metrics{#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-new-plugin}

    * TSOM Event Management Core (sn_tsom_em_core): TSOM AssuranceCore features{#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-plugin-info-1}

    * Service Graph Connector for VCloud (sn_tsom_vcloud_connector): Service Graph Connector for VCloud
    {#telecommunications-service-operations-management-rn__ul_hny_tkj_13c}

## Related ServiceNow applications and features {#telecommunications-service-operations-management-rn__telecommunications-service-operations-management-rn-related-apps}

[ITOM AIOps](https://www.servicenow.com/docs/access?context=itom-health-landing-page&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
:   The ServiceNow®ITOM AIOps application includes the ServiceNow®
    Event Management and ServiceNow® Metric Intelligence applications, which help you track and maintain the health of services in your organization.