---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Product Support for Technology release notes

# Product Support for
Technology release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Product Support for
Technology helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution.
Product Support for
Technology was enhanced and updated in the Australia release.

## Product
Support for Technology highlights for the Australia release {#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-highlights}

Use analytics dashboards on the Service Delivery Overview page to improve usability and operational visibility.{#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-highlights-1}

See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&version=australia&pubname=australia-proactive-service-exp-workflows&ft:locale=en-US) for more information.{#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-highlights-2}
Wichtig:  
Product Support for Technology is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-new-features}

[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&version=australia&pubname=australia-proactive-service-exp-workflows&ft:locale=en-US)
:   Use Service Delivery Overview L1 menu to access the analytics dashboards. The
    Service Delivery Overview enables you to access charts and summary data on metrics
    such as proactive cases, account escalations, SLAs, channels used, core KPIs, and
    more. The Service Delivery Overview page is available in Service Operations Workspace
    in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases.

## UI changes {#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-ui-changes}

[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&version=australia&pubname=australia-proactive-service-exp-workflows&ft:locale=en-US)
:   The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace.

## Removed in this release {#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-removed-features}

The
Analytics tab is removed from the customer account view.{#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-removed-features-1}

## Activation information {#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-activation}

Install Product Support for Technology and Proactive Service Experience Workflows by requesting
them from the ServiceNow® Store.{#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-activation-1}

## Related ServiceNow applications and features {#proactive-service-experience-workflows-rn__proactive-service-experience-workflows-rn-related-apps}

[Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=australia&pubname=australia-field-service-management&ft:locale=en-US)
:   The ServiceNow®
    Field Service Management application helps organizations manage work tasks performed on location. Match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record
    details on assigned tasks like completion status, travel time to jobs, and time spent.

[Incident Management](https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   ServiceNow®
    Incident Management restores normal service operation while minimizing the impact to business operations and maintaining quality. You can record an incident and track it through the entire incident life cycle until
    service is restored and the issue is resolved.

[Change Management](https://www.servicenow.com/docs/access?context=c_ITILChangeManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   The ServiceNow®
    Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to the business operations.

[Process Mining](https://www.servicenow.com/docs/access?context=process-mining&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
:   ServiceNow®
    Process Mining helps analysts and process owners quickly analyze and optimize their business processes. Create automated business process flows from your data that enable you to monitor and more quickly
    discover inefficiencies in your processes.