---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Return Merchandise Authorization release notes

# Return Merchandise Authorization release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
RMA Case Management application enables customers to create cases for install base item. It offers simplified processes, decreased turnaround time, and a unified
workflow.

## Return Merchandise Authorization highlights for the Australia release {#return-merchandise-authorization-rn__return-merchandise-authorization-rn-highlights}

* RMA AI Agent for automated RMA entitlement and intelligent case handling.
{#return-merchandise-authorization-rn__ul_tkq_zkb_23c}

See [Return Merchandise Authorization](https://www.servicenow.com/docs/access?context=return-merchandise-authorization&version=australia&pubname=australia-order-management&ft:locale=en-US) for more information.{#return-merchandise-authorization-rn__return-merchandise-authorization-rn-highlights-2}
Wichtig:  
RMA Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#return-merchandise-authorization-rn__return-merchandise-authorization-rn-new-features}

[Return Merchandise Authorization](https://www.servicenow.com/docs/access?context=return-merchandise-authorization&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Leverage the RMA AI Agent for automated entitlement and case handling with the following features:

    * Automates entitlement checks with real‑time warranty validation
    * Selects best‑fit resolution and sends for customer approval
    * Generates recommended actions when no valid entitlement is found
    * Provides proactive case updates and follow‑ups
    * Answers customer queries and handles multi‑intent emails
    {#return-merchandise-authorization-rn__ul_yzl_144_23c}

## Activation information {#return-merchandise-authorization-rn__return-merchandise-authorization-rn-activation}

Install RMA Case Management (sn_csm_rma_case) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
Return Merchandise Authorization is available with activation of the RMA Case Management (sn_csm_rma_case) plugin. For details, see [Activate the Return Merchandise Authorization plugin](https://www.servicenow.com/docs/access?context=activate-return-merchandise-authorization-plugin&version=australia&pubname=australia-order-management&ft:locale=en-US).{#return-merchandise-authorization-rn__return-merchandise-authorization-rn-activation-1}

## Browser requirements {#return-merchandise-authorization-rn__return-merchandise-authorization-rn-browser}

Starting with
the Zurich release, RMA Case Management for Sales and Order Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/~fQoOSD~o_Lcm3WVKBhT6g "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation.").{#return-merchandise-authorization-rn__return-merchandise-authorization-rn-browser-1}

## Related ServiceNow applications and features {#return-merchandise-authorization-rn__return-merchandise-authorization-rn-related-apps}

[Exploring Customer Service Management](https://www.servicenow.com/docs/access?context=exploring-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Learn how the Customer Service Management (CSM) application can help your organization resolve customer issues and requests for your customers. By adopting a proactive customer service approach, you can help increase your customer satisfaction
    and retention.