---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Dispute Rules Content Pack for Mastercard release notes

# Dispute Rules Content Pack for Mastercard release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute-related information under various dispute categories according to Mastercard guidelines. Dispute Rules Content Pack for Mastercard was enhanced and updated in the Australia release.

## Dispute Rules Content Pack for Mastercard highlights for the Australia release {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-highlights}

* Ensure that dispute cases are compliant with Mastercard core rules through refined chargeback eligibility rules.
* Streamline dispute intake process through an updated questionnaire.
{#dispute-rules-content-pack-for-mastercard-rn__ul_bg4_xtp_c3c}

See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) for more information.{#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-highlights-2}
Wichtig:  
Dispute Rules Content Pack for Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Changed in this release {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-changed-features}

[Dispute Rules Content Pack for Mastercard chargeback eligibility rules updates](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US){#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-rn-workspace}
:   Determine the eligibility of a selected transaction for chargeback through chargeback eligibility rules transformed into technical formulas.

[Dispute Rules Content Pack for Mastercard intake questionnaire updates](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US)
:   Benefit from the dispute questionnaire provided through Dispute Rules Content Pack for Mastercard with some modified questions and added hard stop alerts.

## Activation information {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-activation}

Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-activation-1}

## Additional requirements {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-additional-reqs}

This application requires Financial Services Card Operations (sn_bom_credit_card) to be installed.{#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-additional-reqs-1}

## Related ServiceNow applications and features {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-related-apps}

[Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes.

[Financial Services Credit Operations](https://www.servicenow.com/docs/access?context=fso-credit-operations-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Credit Operations application enables the management of credit cases and tasks that are used in ServiceNow®
    Financial Services Operations workflows.

[Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Enable the extension of tables from the Customer Service Management (CSM) application into the Financial Services Card Operations application.

[Playbook capabilities](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Visualize business process workflows in a simple, task-oriented view with the Playbooks for Customer Service Management (CSM) to confirm consistent responses to commonly encountered situations.