---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Opportunity Management release notes

# Opportunity Management release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Opportunity Management application enables your sales agents and account executives to create and manage opportunities. These opportunities identify and track potential sales based on identified customer needs. Opportunity Management was enhanced and updated in the Australia release.

## Opportunity Management highlights for the Australia release {#opportunity-management-rn__opportunity-management-rn-highlights}

* Record your planned or completed customer interaction or sales activity associated with an opportunity using a Touchpoint to capture engagement context throughout the sales life cycle.
* Associate competitors with opportunity product and product family, capture win/loss reasons, and record contributing factors to report and analyze competitor trends, product‑level competitive pressure, and opportunity outcome patterns.
{#opportunity-management-rn__ul_tnm_w5x_13c}

See [Opportunity Management](https://www.servicenow.com/docs/access?context=opportunity-management&version=australia&pubname=australia-order-management&ft:locale=en-US) for more information.{#opportunity-management-rn__opportunity-management-rn-highlights-2}
Wichtig:  
Opportunity Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#opportunity-management-rn__opportunity-management-rn-new-features}

[View touchpoint records for a task](https://www.servicenow.com/docs/access?context=opportunity-management-tasks-tab&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Gain complete visibility into customer engagement by viewing a complete touchpoint timeline on every opportunity so that teams have context at their fingertips.

[Add competitors to an opportunity](https://www.servicenow.com/docs/access?context=opportunity-management-competitors-tab&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Identify and store competitor information for product offerings/product family within an opportunity.​

## Removed in this release {#opportunity-management-rn__opportunity-management-rn-removed-features}

* Removed the New Opportunity Line button from the platform and workspace view.
{#opportunity-management-rn__ul_cwt_5cp_53b}

## Activation information {#opportunity-management-rn__opportunity-management-rn-activation}

Install Opportunity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#opportunity-management-rn__opportunity-management-rn-activation-1}

## Related ServiceNow applications and features {#opportunity-management-rn__opportunity-management-rn-related-apps}

[Activity Management](https://www.servicenow.com/docs/access?context=explore-activity-management&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   ServiceNow®Activity Management applications help sales and service teams work more productively by capturing, organizing, and acting on customer interactions in one place, helping to ensure complete context and effective
    follow‑up across Customer Relationship Management (CRM) records.