---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Now Assist for Operational Sustainability Management release notes

# Now Assist for Operational Sustainability Management release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The ServiceNow®
Now Assist for Operational Sustainability Management application brings generative AI to Operational Sustainability Management. Now Assist for Operational Sustainability Management was enhanced and updated in the Australia release.

## Now Assist for Operational Sustainability highlights for the Australia release {#now-assist-for-operational-sustainability-management-rn__now-assist-for-operational-sustainability-management-rn-highlights}

* Automatically extract units from invoices and update metric data with accurate unit values.
{#now-assist-for-operational-sustainability-management-rn__ul_gyg_q5c_f3c}

See [Now Assist for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) for more information.{#now-assist-for-operational-sustainability-management-rn__now-assist-for-operational-sustainability-management-rn-highlights-2}
Wichtig:  
Now Assist for Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#now-assist-for-operational-sustainability-management-rn__now-assist-for-operational-sustainability-management-rn-new-features}

[Document intelligence for utility invoices](https://www.servicenow.com/docs/access?context=ai-driven-document-intelligence-for-utility-invoices&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US)
:   After upgrading Now Assist for Operational Sustainability Management to version 22.0.1, the system automatically extracts unit values from invoices and updates metric data accordingly. This automation reduces manual data entry and improves data
    accuracy.

## Changed in this release {#now-assist-for-operational-sustainability-management-rn__now-assist-for-operational-sustainability-management-rn-changed-features}

**Zurich Patch 4**
[Some Now Assist skills, agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
    needed to use the skill. The new default behavior works as follows:

    * New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
    * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
    {#now-assist-for-operational-sustainability-management-rn__ul_rdx_4xn_nhc}

## Activation information {#now-assist-for-operational-sustainability-management-rn__now-assist-for-operational-sustainability-management-rn-activation}

Install Now Assist for Operational Sustainability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#now-assist-for-operational-sustainability-management-rn__now-assist-for-operational-sustainability-management-rn-activation-1}

## Related ServiceNow applications and Features {#now-assist-for-operational-sustainability-management-rn__now-assist-for-esg-management-rn-related-apps}

[Now Assist](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.

[Now Assist Admin console](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Use the Now Assist Admin console for quick and effortless access to the important information that you must set up, configure, and monitor Now Assist applications and features.

[AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Use AI Agent Studio to create, manage, or test AI agents and agentic workflows so that you can create self-executing workflows to help you achieve your business goals.

[Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Use the Now Assist panel conversational interface in ServiceNow®
    Software Asset Workspace to interact with and get assistance from generative AI.

[Now Assist skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Use the ServiceNow®
    Now Assist products to provide generative AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code
    generation.