---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Now Assist for IT Operations Management (ITOM) release notes

# Now Assist for IT Operations Management (ITOM) release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The ServiceNow®
Now Assist for ITOM application brings generative AI to ITOM. Now Assist for ITOM was enhanced and updated in the Australia release.

## Now Assist for ITOM highlights for the Australia release {#now-assist-for-itom-rn__now-assist-for-itom-rn-highlights}

* Analyze a Service Observability dashboard to find performance insights.
* Understand service health by analyzing all available Service Observability dashboards for a service.
* Use the Dynatrace Model Context Protocol (MCP) server agent for deeper analysis in the analyze alert impact and manage alerts autonomously agentic workflows.
* Updates to the manage alerts autonomously agentic workflow add additional AI insights to Express List and alert records.
{#now-assist-for-itom-rn__ul_kqr_bkt_13c}

See [Now Assist for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) for more information.{#now-assist-for-itom-rn__now-assist-for-itom-rn-highlights-2}
Wichtig:  
Now Assist for ITOM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#now-assist-for-itom-rn__now-assist-for-itom-rn-new-features}

[Updates to the manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
:   The manage alerts autonomously agentic workflow has been updated to provide additional AI insights in the preview panel and alert record. These updates include:

    * Summaries of the logic behind automated decisions, such as auto closures of insignificant alerts
    * A written summary of the Service Observability dashboard
    {#now-assist-for-itom-rn__ul_hc4_df5_33c}Additionally, automated alert groups are now supported across Now Assist features such as alert assist and AI insights.

[Analyze Service Observability dashboard skill](https://www.servicenow.com/docs/access?context=analyze-a-dashboard-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
:   The analyze Service Observability dashboard skill uses generative AI to summarize a single Service Observability dashboard and calls out insights found in charts. This summary helps operators quickly orient to and
    understand a particular dashboard. Once activated, this skill is available on all Service Observability dashboards.

[Analyze service health](https://www.servicenow.com/docs/access?context=analyze-service-health-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
:   The analyze service health skill uses generative AI to analyze all available Service Observability dashboards for the selected service in the Service Operations Workspace (SOW). It generates a summary of a service's health and calls out any found insights. Once activated, this skill is available from the header of a service record in the SOW and runs automatically in incident investigation.

## Activation information {#now-assist-for-itom-rn__now-assist-for-itom-rn-activation}

Install AIOps Experience \[sn_sow_aiops\] and Now Assist for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#now-assist-for-itom-rn__now-assist-for-itom-rn-activation-1}

## Additional requirements {#now-assist-for-itom-rn__now-assist-for-itom-rn-additional-reqs}

The Now Assist for ITOM application requires an ITOM Pro Plus or Enterprise Plus license.{#now-assist-for-itom-rn__now-assist-for-itom-rn-additional-reqs-1}

## Related ServiceNow applications and features {#now-assist-for-itom-rn__now-assist-for-itom-rn-related-apps}

[Now Assist](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Help improve organizational efficiency, deliver better self-service, and empower your users to search more effectively.

[Now Assist Admin console](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Use the Now Assist Admin console to learn how to set up, configure, and monitor Now Assist applications and features.

[Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Use this conversational interface in the ServiceNow®
    Service Operations Workspace to summarize a chat, incident, or resolution notes, and get the context that you need.

[Now Assist skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Work with ServiceNow®
    Now Assist products to use generative AI skills in different workflows. Workflows include summarizing cases or incidents, summarizing chats, generating resolution notes, and generating code.