---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Case and Knowledge Management release notes

# Case and Knowledge Management release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time. Case and Knowledge Management was enhanced and updated in the Australia release.

## Case and Knowledge Management highlights for the Australia release {#hr-ckm-rn__hr-ckm-rn-highlights}

* Restrict access to HR data with Granular admin roles in Case and Knowledge Management.
* Find users who can access HR cases in an instance based on COE security policies, using the COE Security Diagnostics tool.
{#hr-ckm-rn__ul_dwt_wyq_khc}

See [Case and Knowledge Management](https://www.servicenow.com/docs/access?context=case-knowledge-management-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) for more information.{#hr-ckm-rn__hr-ckm-rn-highlights-2}

## New in the Australia release {#hr-ckm-rn__hr-ckm-rn-new-features}

[Granular roles](https://www.servicenow.com/docs/access?context=components-installed-with-case-and-knowledge-management&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Provide tighter security to HR data using the granular admin roles in Case and Knowledge Management.

[Use COE Security Diagnostics](https://www.servicenow.com/docs/access?context=coe-diagnostics-tool&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Enable HR administrators to determine which users have access to HR cases within an instance based on COE security policies. HR administrators can also review the specific COE security policies that restrict user
    access.

[ER Consolidated List in HR Agent Workspace](https://www.servicenow.com/docs/access?context=hr-er-dashboards&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Get a holistic view of all related tables for all the ER cases using the ER cases consolidated view in the Employee relations dashboard.

## Activation information {#hr-ckm-rn__hr-ckm-rn-activation}

Case and Knowledge Management is available with activation of the Human Resources Scoped app: Core \[com.sn_hr_core\]. See [Activate Case and Knowledge Management](https://www.servicenow.com/docs/access?context=activate-case-and-knowledge-management-scoped&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) for more information.{#hr-ckm-rn__hr-ckm-rn-activation-1}

## Related ServiceNow applications and features {#hr-ckm-rn__hr-ckm-rn-related-apps}

[Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   The ServiceNow®
    Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly.