---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Universal Request release notes

# Universal Request release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Universal Request application enables agents to resolve cases seamlessly across the enterprise to provide a better employee experience. Universal Request was enhanced and updated in the Australia release.

## Universal Request highlights for the Australia release {#ur-rn__ur-rn-highlights}

* Enable employees raise tickets for hard-to-find catalog services or issues requiring interdepartmental collaboration using the Agentic AI flow for departmental ticket creation.
* Resolve universal requests efficiently by enabling effective communication among agents from different departments.
{#ur-rn__ul_i3s_vyr_whc}

See [Universal Request](https://www.servicenow.com/docs/access?context=ur-landing-limitedaccess&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) for more information.{#ur-rn__ur-rn-highlights-2}

## New in the Australia release {#ur-rn__ur-rn-new-features}

[Inter-department communication](https://www.servicenow.com/docs/access?context=ur-create-universal-request-record&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Improve inter-departmental communication by enabling agents to effectively collaborate on associated tickets using the Sidebar discussions and Discuss options. Control agent
    participation through restricted lists and apply access permissions consistently across associated tickets.

[Universal Request Router agentic workflow](https://www.servicenow.com/docs/access?context=agentic-flow-ur&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Enable employees to request help with services that are hard to locate in the catalog listing or need support from multiple departments.

## Activation information {#ur-rn__ur-rn-activation}

Universal Request is available with activation of the Universal Request plugin (com.snc.universal_request). For details, see [Activate Universal Request](https://www.servicenow.com/docs/access?context=activate-ur-plugin&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).{#ur-rn__ur-rn-activation-1}

## Related ServiceNow applications and features {#ur-rn__ur-rn-related-apps}

[Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   The ServiceNow®
    Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly.