---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Customer Success Management release notes

# Customer Success Management release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Customer Success Management was enhanced and updated in the Australia release.

## Customer Success Management highlights for the Australia release {#account-lifecycle-rn__account-lifecycle-rn-highlights}

* Guide users through the product adoption roadmap.
* Provide increased expansion and advocacy opportunities.
* Search the record's title, subject, or short description using AI search.
{#account-lifecycle-rn__ul_nr2_vzy_b3c}

See [Customer Success Management](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) for more information.{#account-lifecycle-rn__account-lifecycle-rn-highlights-2}
Wichtig:  
Customer Success Management is available in the ServiceNow Store. For details, see the Activation information section of these release notes.

## New in the Australia release {#account-lifecycle-rn__account-lifecycle-rn-new-features}

[Product adoption roadmap](https://www.servicenow.com/docs/access?context=account-lifecycle-par-roadmap&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US)
:   Enable customer success managers to create structured roadmaps that can guide
    customers through adoption of purchased products based on business value and current
    adoption scores. The planner supports two planning levels---Product (strategic) and
    Capabilities (tactical)---with sequencing to establish clear adoption pathways.

## Changed in this release {#account-lifecycle-rn__account-lifecycle-rn-changed-features}

[Touchpoint home page](https://www.servicenow.com/docs/access?context=account-lifecycle-touchpoint-home&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US)
:   Internal touchpoints ensure that the internal teams are aligned on the objectives
    and outcomes of the engagement.

## Activation information {#account-lifecycle-rn__account-lifecycle-rn-activation}

Install Customer Success Management by
requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#account-lifecycle-rn__account-lifecycle-rn-activation-1}

## Plugin information {#account-lifecycle-rn__account-lifecycle-rn-plugin-info}

New plugins{#account-lifecycle-rn__account-lifecycle-rn-new-plugins}

:   The following plugins are new in Australia:

    Customer Success Advanced
    (app-cust-succ-adv): New pro plus plugin for customer success{#account-lifecycle-rn__account-lifecycle-rn-new-plugin}

## Related ServiceNow applications and features {#account-lifecycle-rn__account-lifecycle-rn-related-apps}

[Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   The Customer Service Management application enables you to automate your onboarding
    and case monitoring processes and provides service agents with visibility into the
    customer systems and tools that you need to deliver proactive services to your
    customers.

[Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=australia&pubname=australia-service-exchange&ft:locale=en-US)
:   ServiceNow®
    Service Exchange connects multiple ServiceNow instances to provide seamless support and service experiences across the ecosystem,
    from enterprise customers to suppliers and system integrators. Service Exchange provides a frictionless experience that enables
    efficient collaboration and request processing while giving users the convenience of
    working in their own ServiceNow instance.