---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Recommended Actions for Operational Technology Service Management (OTSM) release notes

# Recommended Actions for Operational Technology Service Management (OTSM) release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Recommended Actions for Operational Technology Service Management (OTSM) application enables you to set up and apply real-time, actionable recommendations. These recommendations help you speed up the triage process and resolve issues quickly across various
records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM was enhanced and updated in the Australia
release.

## Recommended Actions for OTSM highlights for the Australia release {#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-highlights}

Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the
incident.{#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-highlights-1}

See [Recommended Actions for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&version=australia&pubname=australia-operational-technology&ft:locale=en-US) and [AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&version=australia&pubname=australia-operational-technology&ft:locale=en-US) for more information.{#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-highlights-2}
Wichtig:  
Recommended Actions for OTSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-new-features}

[Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&version=australia&pubname=australia-operational-technology&ft:locale=en-US)
:   Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.

## UI changes {#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-ui-changes}

[Contextualize UI action](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&version=australia&pubname=australia-operational-technology&ft:locale=en-US)
:   The Contextualize UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident.

## Activation information {#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-activation}

Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-activation-1}

## Related ServiceNow applications and features {#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-related-apps}

[IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   When integrated with Operational Technology Incident Management, the ServiceNow
    IT Service Management application enables engineers to resolve OT device and production process issues.