---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/release-notes

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Activity Management release notes

# Activity Management release notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

ServiceNow®
Activity Management helps customer-focused teams to plan, execute, capture, and track customer interactions across multiple channels throughout the customer's association with your business. Activity Management is a new capability in the Australia release.

## Activity Management highlights for the Australia release {#activity-management-rn__activity-management-rn-highlights}

* Enable email activity capture into ServiceNow Customer Relationship Management (CRM) software using the CRM Outlook Add-in.
* Define, plan, capture, and track customer interactions such as discovery calls, demos, and customer business reviews (CBRs) across different channels such as emails, calls, meetings, and more.
{#activity-management-rn__ul_a2f_brr_13c}

See [Activity Management](https://www.servicenow.com/docs/access?context=explore-activity-management&version=australia&pubname=australia-order-management&ft:locale=en-US) for more information.{#activity-management-rn__activity-management-rn-highlights-2}
Wichtig:  
Activity Management applications are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Activity Management features {#activity-management-rn__activity-management-rn-new-features}

CRM Outlook Add-in

[Associate an email with an existing CRM record](https://www.servicenow.com/docs/access?context=associate-email-crm-outlook&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Associate customer emails to the correct ServiceNow CRM record without leaving Microsoft Outlook. Manually search and associate emails with leads, opportunities, accounts, or contacts, so that engagement context is captured immediately and remains available for future correspondence and
    follow‑up.

[Create new leads and contacts from email](https://www.servicenow.com/docs/access?context=create-crm-entity-outlook&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Create a new lead or contact directly from an email when no matching CRM record exists, and automatically attach the originating email to the newly created record to preserve engagement history.

[Centralize customer communications for the entire team](https://www.servicenow.com/docs/access?context=view-associated-emails-crm&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Make email‑based customer interactions visible to account and opportunity teams by associating emails with the ServiceNow CRM records instead of them being isolated in your personal
    inbox.

AI‑assisted record recommendations
:   Help agents quickly identify the most relevant lead, contact, opportunity, or account by finding recommended CRM records for association using AI Search based on email attributes such as sender, subject, and body text.
CRM Touchpoints

[Touchpoints on CRM entities](https://www.servicenow.com/docs/access?context=create-crm-touchpoint&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Capture and track engagement activities for prospects and customers across communication channels such as email, phone, virtual meeting, in-person meetings, and social interactions by creating touchpoint records. Associate
    touchpoints with leads, opportunities, accounts, and contacts to maintain a complete engagement history.

[Custom touchpoint types](https://www.servicenow.com/docs/access?context=create-custom-touchpoint-types&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Define custom touchpoint types in addition to the default types of discovery, demo, and customer business review (CBR) to match your organization's specific engagement processes.

[Activity capture and tracking](https://www.servicenow.com/docs/access?context=using-activity-management&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Capture emails, calls, meetings, and tasks within touchpoints such as discovery, demo, business value assessment, or CBRs in a single system of record. Track metrics such as primary channel and time spent for every
    interaction, giving leadership visibility into the activity volume per sales representative.

## Activation information {#activity-management-rn__activity-management-rn-activation}

Install CRM Outlook Add-in and CRM Touchpoints by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#activity-management-rn__activity-management-rn-activation-1}

## Plugin information {#activity-management-rn__activity-management-rn-plugin-info-new}

New plugins
:   The following plugins are new in Australia:  
    * CRM Outlook Add-in (com.sn_crm_outlook): Enables sales agents to associate emails and create CRM records directly from Microsoft Outlook.
    * CRM Touchpoints (com.sn_crm_touchpoint): Enables sales and service teams to capture, track, and act upon various touchpoints and activities throughout the customer's association with your business.
    {#activity-management-rn__ul_p3p_nv4_c3c}

## Related ServiceNow applications and features {#activity-management-rn__activity-management-rn-related-apps}

[Lead Management](https://www.servicenow.com/docs/access?context=lead-management&version=australia&pubname=australia-order-management&ft:locale=en-US)

:   The  ServiceNow®
    Lead Management enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Create touchpoints on lead records to capture and track engagement
    activities such as discovery calls and qualification meetings throughout the lead life cycle.

[Opportunity Management](https://www.servicenow.com/docs/access?context=opportunity-management&version=australia&pubname=australia-order-management&ft:locale=en-US)

:   The  ServiceNow®
    Opportunity Management application enables your sales agents and account executives to analyze customer needs and generate product recommendations for potential customers. Create touchpoints on opportunity
    records to track sales activities such as demos, business value assessments, and stakeholder meetings as deals progress through the pipeline.