Browser requirements for all Australia features and products
Cumulative release notes summary on browser requirements for Australia features and products.
| Application or feature | Details |
|---|---|
| AI Control Tower | The AI Control Tower application supports all the browsers. |
| AI Search | AI Search doesn’t support Internet Explorer. |
| AI Search Admin | AI Search Admin doesn’t support Internet Explorer. |
| Advanced Work Assignment (AWA) | Advanced Work Assignment doesn’t support mobile devices or Microsoft Edge browsers. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. |
| Agent experience for CSM | ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support. |
| Agentic Desktop | Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer. |
| Configurable Workspace | Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support. |
| Data Management for CSM | Starting with the Australia release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support. |
| Digital End-User Experience | Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see . |
| Intelligence for CSM | ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support. |
| MCP Server Console | |
| Manufacturing Commercial Operations | ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support. |
| Next Experience | The Australia release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. |
| Next Experience Developer (NED) Tools | Next Experience Developer Tools requires Google Chrome. |
| Now Assist | Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Internet Explorer. |
| Now Assist for Legal Service Delivery (LSD) | To see the list of supported browsers for Now Assist for Legal Service Delivery (LSD), see Browser support. |
| Now Assist for SFA | |
| Now Assist for Zero Copy Connector | Add any browser requirements here or delete the section. |
| Now Assist in AI Search | |
| Now Assist in Virtual Agent | |
| Policy and Compliance Management | Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers:
|
| RPA Hub | ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support. |
| Return Merchandise Authorization | Starting with the Zurich release, RMA Case Management for Sales and Order Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support. |
| Self-service and omnichannel engagement for CSM | Starting with the Australia release, self-service and omnichannel application don't support Internet Explorer. For more information, see Browser support. |
| Table Builder | Internet Explorer isn’t supported. |
| UI Builder | Internet Explorer isn't supported for UI Builder |
| Zero Copy Connector for ERP | Add any browser requirements here or delete the section. |