Now Assist in Document Intelligence release notes

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 3 Minuten Lesedauer

    • The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release.

    Now Assist in Document Intelligence highlights for the Australia release

    Australia Patch 1
    • Now Assist in Document Intelligence skills are now turned on by default.
    Early Availability
    • View citations for multiple attachments using the document and visual insights AI agent.
    • Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.

    See for more information.

    Wichtig:
    Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Early Availability
    Document and visual insights AI agent enhancements
    The document and visual insights AI agent can recognize and provide citations for multiple attachments.

    Changed in this release

    Australia Patch 1
    Now Assist in Document Intelligence skills are now turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Early Availability
    Document and visual insights AI agent enhancements
    Tools used by the document and visual insights AI agent are consolidated to improve performance.
    Changes to limitations
    The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.
    Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with Now Assist Skill Kit is available to users with the appropriate role(s).

    Activation information

    Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

    For more information, see .

    Plugin information

    Plugins planned for deprecation

    The following plugin is planned for deprecation in a future release:

    The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the Brazil release. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see .

    Additional requirements

    Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

    Related ServiceNow applications and features

    Use ServiceNow® Document Intelligence to streamline the extraction and classification of data from a variety of documents. Document Intelligence is designed to work with existing automated systems, making operations more efficient and saving effort.
    Now Assist
    Improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Use the generative AI skills in ServiceNow® Now Assist products to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.
    Use ServiceNow® Now Assist in Contract Management to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to automatically add in the contract repository.