Synthetic monitoring release notes
The ServiceNow® Synthetic monitoring application in the Service Operations Workspace (SOW) empowers organizations to proactively manage and enhance the performance and availability of critical service endpoints. By simulating user transactions on HTTP endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences. Synthetic monitoring was enhanced and updated in the Australia release.
Synthetic monitoring highlights for the Australia release
- Create synthetic monitors directly from incidents to proactively detect issues and reduce repeat occurrences.
- Migrate and automate synthetic monitors via APIs for faster setup and easier scaling.
See for more information.
New in the Australia release
- Create monitors for existing incidents
- Use existing incidents to create monitors and proactively reduce re-occurrence of incidents.
- Migrate existing monitors in bulk using APIs
- Use REST APIs to streamline migration and automation of third‑party synthetic monitors for easier scaling and reduced manual work.
UI changes
Add synthetic monitor card is available in the Recommendations section of existing incident's details page to help create synthetic monitors.
Activation information
Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.