Explore Now Assist for Supplier Lifecycle Operations (SLO)

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Explore Now Assist for Supplier Lifecycle Operations (SLO)

    Now Assist for Supplier Lifecycle Operations (SLO) leverages generative AI to help supplier managers efficiently manage and track supplier-related cases and supplier performance within the Source-to-Pay Workspace. It offers summarized insights into case statuses, supplier KPIs, sentiment analysis, and automated email responses, enhancing case management and communication.

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    Key Features

    • Supplier Case Summarization: Provides concise summaries of supplier-related cases, including actions taken and next steps, enabling supplier managers to quickly assess progress and update work notes or activity streams. It supports customization via prompt configuration by users with the snskillbuilderadmin role.
    • Supplier Performance Summarization: Delivers a comprehensive view of supplier KPIs, including overall performance scores, trends, historical context, and recommended next steps.
    • Sentiment Analysis: Analyzes requester responses to determine case sentiment and trends over time, helping prioritize and reduce escalations by understanding the tone and urgency of supplier cases.
    • Email Response Generation for Supplier Cases and Tasks: Automatically drafts contextually relevant emails by analyzing case or task details and related knowledge articles. This feature supports tone adjustment, shortening, elaboration, and use of predefined templates to ensure consistent and efficient communication.
    • AI Model Support and Configuration: Supports multiple AI providers, including Now LLM Service, Now LLM LTS, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS. Administrators can configure available AI options and preferences via AI Control Tower and the Now Assist Admin console.

    Practical Benefits for ServiceNow Customers

    • Enables supplier managers to stay informed about case progress and supplier performance without manual data compilation.
    • Improves response times and communication quality with AI-generated email drafts, reducing manual effort.
    • Enhances decision-making by providing sentiment insights that indicate the urgency and tone of supplier interactions.
    • Offers flexibility to customize AI prompt configurations to tailor summarization outputs to specific business needs.

    Next Steps

    To implement and maximize the benefits of Now Assist for SLO, customers should configure the application using the provided guidelines and learn how to use the skills effectively within the Source-to-Pay Workspace. Configuration includes setting AI model preferences and enabling relevant skills to align with licensing and organizational requirements.

    With the Now Assist for Supplier Lifecycle Operations (SLO) application, supplier managers can summarize the details of supplier-related cases to keep them informed about their progress and action items.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Overview of Now Assist for SLO

    With Now Assist for Supplier Lifecycle Operations (SLO) skills, supplier managers can generate summary of supplier cases and supplier's KPI performance. The Supplier case summarization skill provides supplier managers a concise overview of the case, actions completed so far, and the next steps that need to be taken. The Supplier performance summarization skill helps the supplier managers know the overall supplier performance score, trend, performance details, historical context, and next steps.

    Now Assist for Supplier Lifecycle Operations (SLO) includes the following capabilities:
    • Supplier case summarization provides supplier managers a summary of the supplier-related cases, enabling them to quickly assess the status of any case in the supply process and take the necessary actions.
    • Supplier performance summarization provides supplier managers a complete KPI performance summary, including overall performance scores, and trends.
    • Sentiment Analysis helps reduce escalated cases by providing agents with the current sentiment on a case, based on interactions and the latest trends. It also offers insights into why the sentiment is what it is today.
    • Email response generation generates contextually relevant email responses by analyzing case and task details.
    Figure 1. Now Assist skills for SLO
    Now Assist skills for Supplier Lifecycle Operations
    Note:

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

    Skills

    The Now Assist for SLO application includes generative AI skills and features that enable supplier managers to summarize the supplier-related cases within the Source-to-Pay Workspace.
    Supplier case summarization
    Provides supplier managers a summary of the supplier-related cases. Supplier managers can see the status of any case in the supply process and take the necessary actions quickly. Supplier managers can also refresh and post the summary to the work notes or activity stream.

    Fulfillers can customize prompt configuration and prompt optimization using the preprocessor in the Now Assist Skill kit (NASK). The skill supports multiple models such as OpenAI, Claude, Gemini, Now LLM. To customize the prompt instructions, sn_skill_builder_admin role is mandatory.

    For more information about how to summarize a case, see Summarize a case by using Now Assist for Supplier Lifecycle Operations (SLO) in Source-to-Pay Workspace.

    Supplier performance summarization
    Provides supplier managers the complete KPI performance summary including overall performance scores, trends, and action items.

    For more information about how to summarize a supplier's performance, see Summarize supplier performance in Source-to-Pay Workspace.

    Sentiment Analysis for supplier case
    The Sentiment Analysis skill analyzes requester's responses and determines the overall sentiment associated with a supplier case. The sentiment and sentiment trend generated helps you gauge the urgency of a supplier case by indicating whether the requester's tone is improving, worsening, or remaining consistent over time. For more information, see Analyze sentiments in supplier cases.
    Email response for supplier case

    The Email response for supplier case skill generates contextually relevant email responses by analyzing case details such as case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles. Use this skill to draft, adjust the tone, shorten, or elaborate email responses, reducing the time spent on manual email composition. You can also use predefined templates to maintain consistency in your email responses. For more information, see Generate an email response for supplier cases.

    Email response for supplier task
    The Email response for supplier task skill generates contextually relevant email responses by analyzing task details such as case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles. Use this skill to draft, adjust the tone, shorten, or elaborate email responses, reducing the time spent on manual email composition. You can also use predefined templates to maintain consistency in your email responses. For more information, see Generate an email response for supplier tasks.

    To learn how to configure Now Assist for SLO, see Configure Now Assist for Supplier Lifecycle Operations (SLO).

    To learn more about how to use Now Assist for SLO, see Use Now Assist for Supplier Lifecycle Operations (SLO).