POM landing page
Summarize
Summary of POM landing page
The Purchase Order Management (POM) landing page is designed for operational buyers in ServiceNow to efficiently monitor and manage purchase order exceptions and related tasks. Accessible viaWorkspaces > Source-to-Pay Workspaceunder the Purchase order management tab, this landing page provides a centralized view of purchase order exceptions, tasks, and activity to help buyers take timely actions and resolve issues.
Show less
Key Features
- Purchase order insights – Top exceptions widget: Displays up to four open exceptions assigned to the user, prioritized and sorted by creation date, including details such as exception subtype, product model, affected PO number, priority, and elapsed time. Users can select “View Details” to inspect each exception.
- Open exceptions stacked bar chart: Visualizes all open exceptions by priority with color coding. Hovering over sections reveals counts, and clicking allows viewing detailed exception lists by priority.
- Incoming tasks widget: Shows the most recent purchase order exception tasks assigned to the user, including revision and approval requisitions. Up to four tasks are displayed, sorted by recency, with details on task type, required action, associated PO number, and time since creation. Users can select “View task” for detailed task information.
- All tasks for the last month trend line chart: Tracks the user’s tasks over the past 30 days, with clickable task counts to review all assigned exception tasks.
- New activity today widget: Summarizes new purchase order exceptions and tasks assigned within the last 24 hours, displaying up to five recent items. Users can navigate directly to exception lists, tasks, revision requests, or approval tasks via provided links.
- Activity overview section: Provides quick counts and links for all new exceptions, exceptions in progress, and all exception tasks assigned to the user, enabling rapid access to relevant lists.
Practical Benefits for ServiceNow Customers
By using the POM landing page, operational buyers can:
- Gain immediate visibility into their prioritized purchase order exceptions and tasks.
- Quickly identify and act on high-priority issues using intuitive visual widgets and charts.
- Monitor recent and historical task activity to manage workload effectively.
- Navigate easily between overview data and detailed records, improving efficiency in resolving purchase order exceptions.
This landing page streamlines purchase order exception management, helping organizations maintain control over procurement processes and ensuring timely resolution of purchase order issues.
As an operational buyer, use the Purchase Order Management (POM) landing page to view a snapshot of your assigned purchase exceptions and tasks and take actions to resolve them.
Open the Purchase Order Management landing page by navigating to . Select the Purchase order management tab.
When you open the Purchase Order Management, the home page is displayed by default. If you navigate away from the home page, you can select the home icon (
) to return to the home page.
Landing page view for an Operational Buyer
The following information is displayed on the landing page when you log in to the workspace with the Operational Buyer (sn_poem_core.operational_buyer) role.
| Title | Type | Description |
|---|---|---|
| Purchase order insights | ||
| Top exceptions | Widget |
View the exceptions that are assigned to you,sorted by priority and creation date. Up to four open exceptions are displayed, sorted by priority and creation, with exception sub-type, product model, impacted purchase order number, priority, and time lapsed since creation. Select View Details to view the purchase order exception details. |
| Open exceptions | Stacked bar chart |
View all open exceptions sorted and color coded by priority. Point to a bar area to view the number of exceptions that fall within that priority. Select a bar area to view the complete list of records of that priority. Select View all exceptions to view the complete list of open exceptions assigned to you. |
| Incoming tasks | Widget |
View the most recent purchase order exception tasks assigned to you. Tasks include purchase requisitions of type revision and approvals. Up to four tasks are displayed in this section sorted by recency, with recent items shown first. You can view the task type, action to be taken, affected purchase order number, and time elapsed since task creation. Select View task to view the task record. |
| All tasks for the last month | Trend line chart | View all your tasks over the last 30 days. Select the tasks count link in the chart to view all assigned exception tasks. |
| New activity today | Widget |
View the count of new purchase order exceptions and purchase order exception tasks that were created and assigned to you in the last 24 hours. You can see up to five most recent exceptions and tasks. Select an exceptions number link to view a list of exceptions. Select the new tasks number link to view the exception tasks assigned to you. Select the Purchase order exception task to view PO exception task. Select the Purchase order revision requests to view PO revisions. Select the Purchase order revision approvals to view PO revision approval tasks. |
| Activity overview | ||
| All new exceptions | Widget | Displays the number of all new exceptions that are assigned to you. Select the exceptions count link to view the list. |
| All exceptions in progress | Widget | Displays the number of all in progress exceptions that are assigned to you. Select the exceptions count link to view the list. |
| All tasks | Widget | Displays the number of all exception tasks that are assigned to you. Select the exception tasks count link to view the list. |