Components installed

Australia Finance and Supply Chain

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australia

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en-US

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Australia Finance and Supply Chain

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bundleId

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workflow

Employee

Components installed with Supplier Case Management

Release version: Australia

Updated March 12, 2026

3 minutes to read

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Summary of Components Installed with Supplier Case Management

The Supplier Case Management installation includes various components like user roles and tables that are essential for managing supplier-related activities. These components reside within the Supplier Common Architecture application, and certain roles are also part of the Finance Common Architecture, which is a dependent plugin.

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Key Features

User Roles: Various roles are defined to facilitate different levels of access and functionality:

Supplier Administrator [snslm.admin]: Manages all suppliers, cases, and tasks.
Supplier Fulfiller [snslm.fulfiller]: Creates and updates tasks and views related suppliers.
Supplier Owner [snslm.owner]: Similar to the Fulfiller but can create and manage suppliers they own.
Supplier Manager [snslm.manager]: Has broader access, managing all suppliers, cases, and tasks.
Supplier Agent [snslm.agent]: Can create and update all tasks and cases.
Supplier Contact [snslm.contact]: Submits requests and completes tasks via the Supplier Collaboration Portal.

Tables Installed: Key tables support the functionality of Supplier Case Management:

Supplier Case [snslmcase]: Stores supplier case records.
Supplier Product Code [snslmcodem2msupplier]: Manages relationships between suppliers and product codes.
Supplier Email Domain [snslmemaildomain]: Contains supplier email domains.
Supplier Location [snslmm2mlocation]: Links suppliers with their locations.
Supplier Contact [snslmsupplierm2mcontact]: Maps contacts to suppliers.
Supplier Task [snslmtask]: Manages supplier-related tasks.

Key Outcomes

By utilizing the Supplier Case Management components, ServiceNow customers can effectively manage supplier relationships, streamline task assignments, and enhance collaboration. Understanding the roles and tables available allows for improved oversight of supplier interactions and data management, ensuring efficient operations within the Supplier Management framework.

Several types of components are installed with activation of Supplier Case Management, including tables and user roles.

The user roles and tables, even though installed along with Supplier Case Management, reside in the Supplier Common Architecture application. For more information, see Supplier Common Architecture.

Note:

The following roles are installed with Finance Common Architecture (com.sn_fin), which is installed as a dependent plugin:

sn_fin.supplier_payment_info_read: Provides read access to supplier details and supplier payment information tables
sn_fin.supplier_payment_info_write: Provides write access to supplier details and supplier payment information tables

Roles installed

Note:

Users with the Supplier Manager [sn_slm.manager], Supplier Fulfiller [sn_slm.fulfiller], and Supplier Owner [sn_slm.owner] roles cannot access the Supplier Collaboration Portal.

Table 1. Roles in Supplier Case Management
Role title [name]	Description	Contains roles
Supplier Administrator [sn_slm.admin]	The supplier admin can create, view, update, and delete all the suppliers, cases, and tasks.	decision_table_admin sn_shop.shopper awa_admin sn_vdr_risk_asmt.vendor_assessor sn_fin.supplier_payment_info_write sn_slm.manager sn_kpi.admin
Supplier Fulfiller [sn_slm.fulfiller]	Users with this role can do the following: Create tasks View suppliers related to assigned cases or tasks View assigned cases and tasks, or tasks that are created by them Update assigned cases and tasks, or tasks that are created by them	task_editor template_read_global sn_shop.shopper workspace_user vendor_reader canvas_user sn_fin.finance_user awa_agent survey_reader sn_fin.procurement_user email_composer
Supplier Owner [sn_slm.owner]	The supplier owner can do everything the supplier fulfiller can do, plus users with this role can: Create suppliers using the playbook Create cases and tasks for suppliers they own View the suppliers they own View cases and tasks for the suppliers they own Update the suppliers they own Update the cases and tasks that are created by them or assigned to them Note: The Supplier Owner [sn_slm.owner] role can create, manage, and edit records for only the suppliers that they own.	personalize_responses workspace_user canvas_user sn_slm.fulfiller sn_fin.finance_user sn_fin.procurement_user sn_vdr_risk_asmt.vendor_assessment_reviewer
Supplier Manager [sn_slm.manager]	The supplier manager can do everything the supplier owner can do, plus users with this role can: Create suppliers using the playbook Create cases and tasks View all the suppliers, cases, and tasks Update the suppliers they manage and also other suppliers Update the cases and tasks that they create or that are assigned to them	sn_slm.owner dm_user_criteria_read
Supplier Agent sn_slm.agent	The supplier agent can do everything the supplier fulfiller can do, plus users with this role can: Create cases and tasks View all the suppliers, cases, and tasks Update all the tasks and assigned cases	sn_slm.fulfiller
Supplier Contact [sn_slm.contact]	A user with this role can do the following: Submit requests using the supplier catalog from the Supplier Collaboration Portal Complete assigned tasks using the Supplier Collaboration Portal Note: A contact can be a primary contact or secondary contact. A primary contact is a user that has the Primary contact column set to true on the Vendor Contacts page.	sn_fin.supplier_payment_info_read snc_external
KPI Administrator [sn_kpi.admin]	The KPI admin can define, manage, and analyze KPIs.	sn_kpi.user

Tables installed

Note:

The Supplier Payment Information [sn_fin_supplier_payment] table, which stores the bank account records of the suppliers, is installed with the Finance Common Architecture (com.sn_fin) application.

Table 2. Tables in Supplier Case Management
Table	Description
Supplier Case [sn_slm_case]	Stores the supplier case records. Extends the Service Case [sn_spend_sdc_service_request] table.
Supplier Product Code [sn_slm_code_m2m_supplier]	Stores the relationships between suppliers in the Supplier [sn_fin_supplier] table and product codes in the Product Code [sn_supplier_product_code] table.
Supplier Email Domain [sn_slm_email_domain]	Stores the email domains of the suppliers.
Supplier Location [sn_slm_m2m_location]	Stores the relationships between suppliers stored in the Supplier [sn_fin_supplier] table and locations stored in the Location [cmn_location] table.
Supplier Contact [sn_slm_supplier_m2m_contact]	Stores the supplier contact and supplier records. It is used for the M2M mapping of one contact with many suppliers.
Product Code [sn_slm_product_code]	Stores the product and service records with universal product codes (UPC). These records do not have any relation to the supplier.
Supplier Task [sn_slm_task]	Stores the tasks of the suppliers. Extends the Service Task (sn_spend_sdc_service_task) table.
Supplier Document Configuration [sn_slm_document_config]	Stores the supplier document configurations. Extends the Application File [sys_metadata] table.
Supplier Document Type [sn_slm_document_type]	Stores the supplier document types. Extends the Application File [sys_metadata] table.
Supplier Document References [sn_slm_document_references]	Stores the supplier document references. Extends the Document References [ds_document_references] table.
Organization Tax Details [sn_fin_org_tax_detail]	Stores the tax registration details of the supplier. Note: This table has been added in the Finance Common Architecture (com.sn_fin) plugin.